“We saw a significant leap in content views shortly after adopting SearchUnify, and we continue to
see usage grow month by month. Reviewing the session tracking details from SearchUnify, we can see
that learners are finding the content through search. SearchUnify has also enabled us to force an
order to the search results for specific search queries or topics through intent and keyword
boosting.”
Jaime Barrilleaux
eLearning Experience Designer,
EBSCO Information Services
“To effectively scale our global support team and operations, it became increasingly important to
focus on having best-in-class self service experience for our customers. SearchUnify helped us unify
information from across multiple enterprise data repositories and offered a federated search
experience for our customers and employees. Leveraging SearchUnify’s AI capabilities, we achieved an
additional benefit of measurable case deflection enabling our support teams to increase overall
CSAT.”
Hopeful Owitti Vice
President of Customer Care,
Abbyy
“
In the first month of adoption of SearchUnify, we observed a 158% increase in searches over the
previous month. 8 months later, and we are seeing
a 74% increase in searches year-over-year (YOY) in Community. The impact of this improvement to
search, is that while we still see a 14% increase in questions posted YOY, we’re now noticing a dip
in questions posted of approx. 16% month-over-month. This indicates that since the launch of
SearchUnify in April of 2024, our customers are now able to find the answer to their question,
without having to post at all.
”
Stefanie Baldwin
Community Manager,
D2L Brightspace
“Your willingness to adapt and refine AVA, based on user input, has played a crucial role in ensuring
its usability and effectiveness. The impact of your work extends far beyond the technical realm; it
directly contributes to the efficiency, productivity, and overall success of our organization. With
the support bot you've developed, we are better equipped to serve our customers, streamline
processes, and achieve our goals.”
Garrick Greenhalgh
MSHR, CSPO, Director of Global Technical
Education and Community,
Accela
“We saw a significant leap in content views shortly after adopting SearchUnify, and we continue to
see usage grow month by month. Reviewing the session tracking details from SearchUnify, we can see
that learners are finding the content through search. SearchUnify has also enabled us to force an
order to the search results for specific search queries or topics through intent and keyword
boosting.”
Jaime Barrilleaux
eLearning Experience Designer,
EBSCO Information Services
“To effectively scale our global support team and operations, it became increasingly important to
focus on having best-in-class self service experience for our customers. SearchUnify helped us unify
information from across multiple enterprise data repositories and offered a federated search
experience for our customers and employees. Leveraging SearchUnify’s AI capabilities, we achieved an
additional benefit of measurable case deflection enabling our support teams to increase overall
CSAT.”
Hopeful Owitti Vice
President of Customer Care,
Abbyy
“
In the first month of adoption of SearchUnify, we observed a 158% increase in searches over the
previous month. 8 months later, and we are seeing
a 74% increase in searches year-over-year (YOY) in Community. The impact of this improvement to
search, is that while we still see a 14% increase in questions posted YOY, we’re now noticing a dip
in questions posted of approx. 16% month-over-month. This indicates that since the launch of
SearchUnify in April of 2024, our customers are now able to find the answer to their question,
without having to post at all.
”
Stefanie Baldwin
Community Manager,
D2L Brightspace
“Your willingness to adapt and refine AVA, based on user input, has played a crucial role in ensuring
its usability and effectiveness. The impact of your work extends far beyond the technical realm; it
directly contributes to the efficiency, productivity, and overall success of our organization. With
the support bot you've developed, we are better equipped to serve our customers, streamline
processes, and achieve our goals.”
Garrick Greenhalgh
MSHR, CSPO, Director of Global Technical
Education and Community,
Accela
“We saw a significant leap in content views shortly after adopting SearchUnify, and we continue to
see usage grow month by month. Reviewing the session tracking details from SearchUnify, we can see
that learners are finding the content through search. SearchUnify has also enabled us to force an
order to the search results for specific search queries or topics through intent and keyword
boosting.”
Jaime Barrilleaux
eLearning Experience Designer,
EBSCO Information Services
“To effectively scale our global support team and operations, it became increasingly important to
focus on having best-in-class self service experience for our customers. SearchUnify helped us unify
information from across multiple enterprise data repositories and offered a federated search
experience for our customers and employees. Leveraging SearchUnify’s AI capabilities, we achieved an
additional benefit of measurable case deflection enabling our support teams to increase overall
CSAT.”
Hopeful Owitti Vice
President of Customer Care,
Abbyy
“
In the first month of adoption of SearchUnify, we observed a 158% increase in searches over the
previous month. 8 months later, and we are seeing
a 74% increase in searches year-over-year (YOY) in Community. The impact of this improvement to
search, is that while we still see a 14% increase in questions posted YOY, we’re now noticing a dip
in questions posted of approx. 16% month-over-month. This indicates that since the launch of
SearchUnify in April of 2024, our customers are now able to find the answer to their question,
without having to post at all.
”
Stefanie Baldwin
Community Manager,
D2L Brightspace
“Your willingness to adapt and refine AVA, based on user input, has played a crucial role in ensuring
its usability and effectiveness. The impact of your work extends far beyond the technical realm; it
directly contributes to the efficiency, productivity, and overall success of our organization. With
the support bot you've developed, we are better equipped to serve our customers, streamline
processes, and achieve our goals.”
Garrick Greenhalgh
MSHR, CSPO, Director of Global Technical
Education and Community,
Accela
