Leverage Agentic AI for Proactive Knowledge-First Support

Transform Knowledge into Business-Ready Support

SearchUnify Knowbler is tailormade to integrate seamlessly into support workflows. Leveraging AI and advanced analytics, it empowers full cycle knowledge management, allowing enterprises to recalibrate support ROI.

Automated Knowledge Creation

Generate KCS-ready knowledge from incoming cases with GenAI to reduce agent effort and speed up documentation.

Intelligent Content Tagging

Tag articles automatically with accurate keywords and categories to ensure structured, searchable knowledge.

Structured Article Templates

Standardize content creation with pre-built KCS best practices that promote consistency and simplify collaboration.

Proactive Content Review & Flagging

Scan and flag outdated links or broken content to maintain a trusted, up-to-date knowledge base.

Streamlined Content Optimization

Track adoption and gather feedback with built-in analytics to continuously improve content quality and reach.

Personalized Knowledge Delivery

Deliver relevant, role-based knowledge to agents and customers based on behavior, context, and past activity.

Customizable Response Tone

Allows support agents to tailor automated responses for personalized interactions, boosting agent productivity and satisfaction.

Intelligent Insights & Recommendations

Recommend content updates or creation ideas using data signals to align knowledge with evolving support needs.

Knowbler + KCS

Operationalize KCS at Scale

Automate & Accelerate Knowledge Work

Drive Contributor Accountability

Simplify Governance with Smart Workflows

Enable Real-Time Collaboration

Deliver Knowledge When It Matters

Quantify KCS Impact with Precision

Turn Knowledge into Measurable Business Impact

Knowledge Adoption Analytics

Drives agent adoption and consistent knowledge capture, shortening support resolution.

Knowledge Health
Analytics

Enhances content quality and reliability, fostering user trust and better support UX.

Knowledge
Performance

Enables real-time tuning of your knowledge processes for aligned business impact.

Agent Activity Metrics

Empowers performance management and productivity improvements among agents.

Organization-Level Analytics

Delivers enterprise-wide insights for strategic knowledge management optimization.

Intelligent Insights

Uses AI to spot trends, recommend actions, and eliminate knowledge gaps proactively.

Track Meaningful Metrics

Monitor KLi, KCi, and KEi to assess article quality, reuse, and impact.

Recognize Top Contributors

Showcase high performers and inspire participation across your support team.

Promote Healthy Competition

Drive continuous knowledge sharing with leaderboards and transparent performance tracking.

Build a Knowledge-First Culture

Encourage agents to contribute towards content creation proactively.

Real World Customer Success Stories

Accelerated ROI

Proven performance

Trusted by industry pioneers.

View Case Study

Automation Anywhere, a global leader in Robotic Process Automation, sought to enhance support efficiency and improve customer experience by strengthening knowledge capture, VoC integration, and data usability. By deploying SearchUnify Knowbler, they intelligently transformed their content creation, leveraging pre-built templates, AI-generated titles, and customizable prompts to meet real-time support needs more effectively.

Key Outcomes:

Accelerated knowledge delivery, reduced content creation effort, and enhanced support team productivity.

57%

Boost in knowledge creation

37%

More contributing agents

46%

Cut in publishing time

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Accela, a leading govtech provider, sought to elevate the precision and depth of its conversational support, ensuring customers received highly accurate, relevant, and insightful assistance. By implementing SearchUnify Virtual Assistant (SUVA), they revolutionized their virtual agent capabilities, meticulously fine-tuning prompts, significantly improving response accuracy, and unlocking actionable performance metrics to drive continuous enhancement.

Key Outcomes:

Lesser cost per interaction and improved user satisfaction, winning a Gold Stevie Award for Best Use of Technology.

99.7%

Support Cost Savings

83.3%

Response Accuracy

Gold Stevie Award

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Cornerstone OnDemand, a global leader in talent management software, sought to elevate its support experiences and enhance agent productivity. They aimed to achieve this by centralizing fragmented content and gaining deeper insights into customer needs. By implementing SearchUnify's Cognitive Search and Knowbler, Cornerstone OnDemand transformed their knowledge ecosystem, unifying search across all sources, unlocking profound content insights, and streamlining case management through intelligent, AI-driven workflows.

Key Outcomes:

A surge in self-service resolution and boost in CSAT, with improved agent efficiency & faster case closures, and same-day resolutions.

98%

Self-Service Resolution Rate

Higher CSAT

Higher Same Day Resolution

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EBSCO, a prominent provider of online research content to institutions in the eLearning space and beyond, aimed to enhance content discoverability and user engagement. By adopting SearchUnify Cognitive Platform, EBSCO streamlined search experiences with enhanced search functionalities and content weighing, making their research content more accessible. Furthermore, in-depth insights helped in refining content, leading to an increased user engagement.

Key Outcomes:

An increase in Academy content views, stronger learner engagement, and a streamlined user experience across the platform.

125.8%

Growth in Academy Views

↑

Improved Content Visibility