Privacy Policy

Last Modified

December 21, 2019

Privacy Policy

This Privacy Policy describes how SearchUnify (“SearchUnify”, “we”, “us”, or “our”) collects, uses, and shares information provided to us through our website www.searchunify.com (the “Site”), and the services available from the use of our Products.

We collect information about users of our Service (our “Customers”), as well as our Customers’ end-users (“End Users”) (collectively, “you”, “your”, or “yourself”). Note that Customers are also End Users, with access to our products. Some of the information collected may be Personal Data (defined as personal data of End Users that is processed by SearchUnify on behalf of Customers). Your rights regarding Personal Data are described in this Policy.

By using the service, you agree that your information will be governed as described by this Policy and that your usage of our website and products with any disputes arising thereof over privacy are subject to this Policy and our Terms of Service (“Terms”) which are incorporated by reference into this Policy.

All categories of personal information shall be processed consistent with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA) and in accordance with IT industry standards and applicable laws. We make sure that all data is acquired with consent and is processed fairly in a lawful manner with transparency safeguarding the rights of our users.

What Information We Collect

We may collect your personal/non-personal information from or about you, depending on the products, solutions, and services you use or query. The information we collect, and how that information is used, may vary as per your usage of our products and services.

We also collect and store content that you create, fill, submit, post, provide, transmit, save or display in the process of using our product/website. Such content may include Personal Information or other sensitive information that you choose to include.

• Personal Information – Personal Information means information that identifies you or can be used to identify or contact you. Such information may include your name, address, email address and telephone number. We shall collect personally identifiable information from you voluntarily and only after appropriate consent.

  • We collect the personal information you provide – such as your name, username, or business/personal email address, contact and other related information – when you contact us, participate in an online survey, use our product(s), solution(s) and service(s), create an account, request for demos/trials/sign-ups/attend webinars, participate in community discussions or chat rooms on other platforms, apply for employment, interact with us at in-person events, or otherwise interact with us. Furthermore, we also get information when you register on our website/product and willfully provide us your information like business/personal email, contact and other information related to your account.
  • We collect personal information in connection with the purchase of services or products from us. This information includes payment information such as first name, last name, business/personal email address, and billing and contact details.
    Note: We do not store credit card details related to any transaction with Grazitti Interactive (“Grazitti”).
  • We may collect information from third parties, including business partners and data providers. This includes your contact information to offer certain products and services on the basis of the consent you have provided to the respective data providers. However, we will again ask for consent before connecting with the contact person.

• Non-Personal Information – We may collect non-personal information. Non-personal information means the data which cannot be used to identify or contact you, such as demographic information (like age, profession or gender). Non-personal information may also include user IP addresses, browser types, domain names, and other anonymous statistical data. We may also collect information like geolocation and customer activities like most searched/frequently visited pages on our website and from our other products and services.

  When you visit our website or cloud-based product(s), we may use third-party tools to gather generic data and user-behavior information like:

  • The browser type and version used
  • The operating system used
  • The website from which an accessing system reaches our website (so-called referrers)
  • The sub-websites
  • The date and time of access to the Internet site
  • An Internet protocol address (IP address)
  • The Internet service provider of the accessing system

We do not store any personal information with your use of the SearchUnify website (www.searchunify.com), but we store the information we collect with unique identifiers tied to the browser, application, or device you’re using. This helps us enhance your browsing experience.

• Sensitive Data – We do not seek to collect sensitive data through the SearchUnify website or otherwise. Unless otherwise agreed upon, you shall not submit any sensitive data (including PHI, PCI) regulated by any applicable federal or state laws, rules or regulations. In the cases where SearchUnify is required to process the sensitive data as per the signed agreement between both parties, the processing will be performed in accordance with Company’s documented instructions and in accordance with data privacy law requirements.

When you’re signed in to the SearchUnify product, we collect information that we store with your SearchUnify Account, which we treat as personal information and store as per technical and organizational measures outlined under the applicable law(s).

How We Use Information We Collect

While processing the acquired personal information, SearchUnify makes sure that it does not affect the basic privacy or legal rights of the individual. SearchUnify may use personal information for the following purposes:

• SearchUnify has integrated the component of custom analytics (with the anonymizer function). SearchUnify’s Analytics tool collects and analyses the data to know the behavior of the user’s searches. Analytic data helps companies know the user behavior to provide their customers with better user experience in a more efficient way.
• To provide, operate, maintain, improve, and promote SearchUnify Services to our clients/visitors. The information may also help you in accessing and using our services including downloading, uploading, content sharing and collaborating;
• To respond to your requests, questions, queries, and comments; to provide customer support; to send you security alerts and updates;
• Provide law enforcement authorities with the information necessary in case of criminal activities, security incident/breach, or a cyber-attack;
• Subject to your prior express consent, we may use personal information to send you marketing communications in relation to our products and services; communicate with you about the services or products Grazitti Interactive is providing under the agreement; and inform you about our policies, terms and latest updates.

Hence, SearchUnify analyzes the collected data and information statistically, with the aim of improving the data protection and data security of our services, products, and its users to ensure an optimal level of protection for the personal information we process.

Your prior express consent is required for any of the uses of your data described above, and you may withdraw your consent by writing an email to privacy@searchunify.com.

Cookies

SearchUnify website may use “cookies”. A cookie is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. We collect this information to provide a better user-journey of our website and to enhance the overall experience of our website/products.

We use two types: persistent cookies and session cookies. A persistent cookie helps us recognize you as an existing user. A persistent cookie stays in your browser and will be recognized by SearchUnify upon your return to the site. Session cookies only last for the duration of the session (usually the time spent on the website.). For more information on our cookie policy, refer to the link here.

Subscription to Newsletters

Upon visiting the SearchUnify website, users are given the opportunity to subscribe to our enterprise newsletters and regular emails after providing consent. The newsletter may only be received if you have opted in for it. Each newsletter comes with a link providing the user with the option to opt-out of the service.

The newsletter contains tracking pixels that provide us the information if and when an e-mail was opened. Such data collected in the tracking pixels are used to analyze and optimize the shipping time of the newsletter and to improve the content of future newsletters as per the interests of the receivers.

How We Share Personal Information

We do not share your collected information with any third-party as such. However, we may share the information internally within the departments. We can use your data for marketing purposes if you opt-in while giving your consent. We make certain personal information available to strategic partners that work with us. Personal information will only be shared by us with these companies in order to provide or improve our products and services; it will not be shared with third parties for their own marketing purposes without your prior express consent.

• Affiliates
  We may share personal information with all Grazitti Interactive (“Grazitti”) affiliates. For the purposes of this Privacy Statement, two entities are “Affiliates” if both of the entities are controlled/owned 50% or more by the same owner(s).
• Service Providers
  Grazitti is in contract with third-party auditing companies and may make available some information during external audits, to show its compliance with the applicable law(s). These companies are obligated to protect your information.
• Legal Compliance and Security
  It may be necessary – by law or as a result of a legal process, or requests from public or governmental authorities within or outside your country of residence – for us to disclose your personal information. We are obliged to share your personal information under any/all applicable and judicial laws with/without your consent if we determine that for purposes of disclosure is necessary or appropriate.

Note: We do not sell your personal information.

How We Securely Store the Information

Grazitti Interactive and SearchUnify are compliant to ISO27001:2013, ISO27701:2019, and HIPAA. To ensure the safety of your data we have implemented reasonable, technical, administrative, and physical security measures. Please check SearchUnify security page for more details.

Considering the potential risks to data, we conduct VAPT from third-party and perform regular internal/external audits. Where applicable the below scenarios:

• If you use a third-party cloud server to host our product and have all the access with you then, responsibility for securing storage and access to the information you put into the Services rests with you and not Grazitti Interactive.
• If you use a third-party cloud server to host our product and take our product support services only then, the responsibility for the product lies with us. But securing the data, server access, the data storage, and server maintenance rests with you and your hosting company.
• If you use a third-party cloud server to host our product and take our services to manage the server then, the responsibility for securing the server credentials and access to the information lies with us.
• If you use our products hosted on a server managed by us then, it’s Grazitti’s responsibility to implement the security measures to keep your data secured.

If you feel that the security of your personal information has been compromised, please contact us immediately at privacy@searchunify.com. Please be aware that, despite our best efforts, no security system is impenetrable. In the event of a security breach, we will promptly notify you and the proper authorities if required by law.

Data Retention

Grazitti will store the data acquired from you for a predetermined period. You have the right to request for data erasure at any time with reference to point (d) under your rights. The criteria used to determine the period of storage of personal data is the respective statutory retention period. After the expiration of that period, the corresponding data is routinely deleted, as long as it is no longer necessary for the initiation/fulfillment of the contract.

Children

Our products and services are intended for adults. Therefore, we do not knowingly collect, use, or disclose data from children under 16. If we learn that we have collected the personal data of a child under 16, or the equivalent minimum age depending on the jurisdiction, we will take steps to delete the data as soon as possible. Please immediately contact us at privacy@searchunify.com if you become aware that a child under 16 has provided us with personal data.

Your Rights on Your Information

You can raise a request by an email to access, amend, delete your personal data with us. You also have the option to opt-out for any/all services. Grazitti Interactive and SearchUnify are compliant with GDPR and provide you several rights in relation to your personal data like access to, utilization, restriction of processing, data erasure and more.

• Right of Confirmation
  You have the right to obtain the confirmation as to whether or not your personal data is being processed by SearchUnify.
• Right of Access
  You have the right to obtain information about your personal data stored with us and to know the purpose of the processing. Furthermore, you have a right to obtain information as to whether personal data is transferred to a third country or to an international organization. Where this is the case, you have the right to be informed of the appropriate safeguards relating to the transfer.
• Right to Rectification
  You have the right to rectify inaccurate personal data concerning you. Taking into account the purposes of the processing, you have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

• Right to Erasure
  You have the right to request the erasure of your personal data where one of the following grounds applies:

  • The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
  • The data subject withdraws consent to which the processing is based according to point (a) of Article 6(1) of the GDPR, or point (a) of Article 9(2) of the GDPR, and where there is no other legal ground for the processing.
  • The data subject objects to the processing pursuant to Article 21(1) of the GDPR and there are no overriding legitimate grounds for the processing or the data subject objects to the processing pursuant to Article 21(2) of the GDPR.
  • The personal data has been unlawfully processed.
  • The personal data must be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject.
  • The personal data has been collected in relation to the offer of information society services referred to in Article 8(1) of the GDPR.

If one of the aforementioned reasons applies, and you wish to request the erasure of personal data stored by Grazitti, you may request the same.

• Right to Data Portability
  As per GDPR article 6 (1), 9(2), you have the right to receive your personal data in a structured, commonly used and machine-readable format. You also have the right to transmit the data to another controller/company. In order to assert the right to data portability, you may contact us.
• Right to Object
  As per GDPR article 6, you have the right to object to the processing of your personal data. We will no longer process your personal data in the event of the objection being raised unless we can demonstrate compelling legitimate grounds for the processing.
• Right to Withdraw Data Processing Consent
  You have the right to withdraw your consent to processing personal data at any time. If you wish to exercise the right to withdraw the consent, you may contact us at privacy@searchunify.com

California Privacy Rights

If you are a California resident, CCPA provides consumers (California residents) with specific rights regarding their personal information. To make such a request, you may contact us at privacy@searchunify.com and include “California Privacy Rights Request” in the subject line of the request to exercise your rights under the applicable data privacy law(s). We will do our best to respond to your inquiries within 30 days.

Copyright Notice

All aspects of our website(s) – design, text, graphics, forms, underlying source code, and all other literary and artistic aspects – are copyright of Grazitti and its affiliates.

In accessing these web pages, you agree that any downloading of content is for non-commercial and non-transferrable reference only. No part of this website may be copied in any form or by any means without prior permission of the Website Owner.

Changes to This Privacy Statement

SearchUnify reserves the right to modify or update this Privacy Statement periodically to keep pace with new technologies, industry practices, and regulatory requirements. All the changes are expected to be minor and will be updated on our website with immediate effect. Therefore, we encourage you to read our policy regularly for any recent updates.

If you have any questions or queries related to our Privacy Statement, please feel free to contact us at privacy@searchunify.com

How to Contact Us

Grazitti Interactive has a designated Data Protection Officer, who shall act as the point of contact for clients, customers, and individuals to ensure their data safety and security. If you have any questions regarding this Privacy Statement or its implementation, you may email the Data Protection Officer at DPO@grazitti.com. You may also write to us at:

Grazitti Interactive
Attn: Data Protection Officer
Plot 198, Phase 2 Industrial Area,
Panchkula, Haryana 134113, INDIA
Phone: +91 172 504 8500