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CASE STUDY

Delivering AI-Driven Enterprise Search to Empower Self-Service

For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth.

Deploying SearchUnify-an AI driven enterprise search solution, enabled Vlocity to provide relevant, personalized search results from multiple sources to customers and support engineers.

Leveraging the machine learning capabilities of SearchUnify, Vlocity was able to achieve:

Increase in case deflection
Improvement in support team productivity
25% increase in self-service traffic
20% increase in adoption of search for self-service

What Vlocity Said

I particularly love the fact that we are able to securely share relevant information from all our portals with the ultimate goal of achieving greater self-service and case-deflection.