Search Intent

Search Intent: The Firepower for Optimizing Self-Service Experiences

Search Intent: The Firepower for Optimizing Self-Service Experiences

July 6, 2021

Firms today are switching to self-service portals to reduce costs, drive revenue & CSAT. But user intent has a pivotal role to play. This blog explains how.

Why Search Intent Matters for Enterprise Search & Its Impact on Your Relevance Equilibrium

Why Search Intent Matters for Enterprise Search & Its Impact on Your Relevance Equilibrium

June 8, 2021

Search intent in terms of enterprise search is usually uncharted land for firms. Learn what it is and how it impacts your enterprise search success.

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

COGNITIVE TECHNOLOGY: THE FORCE MULTIPLIER FOR SCALING CUSTOMER SUCCESS