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November17-20, 2025
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The Bottom Line of Escalations: Costly Consequences & Proactive Solutions
Uncover escalation cost drivers and proactive strategies to minimize impact
Escalations Are Costly: 5 Strategies to Tame Them
Prevent escalations with data-backed strategies and proactive support frameworks
How SearchUnify Makes Life Easier for Salesforce Console Users
Explore productivity tools and integrations that simplify agent workflows in SFDC
Developing an Effective Escalation Prediction Model
Understand how AI models can predict escalations and improve CX outcomes
5 Ways to Recalibrate Ticket Escalation Strategy
Learn quick fixes to reduce escalations and enhance team efficiency
4 Smart Practices to Reduce Escalations & Support Costs
Discover proactive strategies to control ticket volume and improve ROI
8 Essential CX Metrics to Measure Customer Self-Service Success
Businesses often struggle to evaluate their self-service channels. But how do you fix that? With the help of these cruci…
Redefining Escalation Management with AI & Cognitive Tech
Learn how smarter technology predicts escalations and improves support outcomes.
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