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Meet us at World Summit AI 2025Re-imagining Customer Support
with Agentic AI
December
09-10, 2025
Doha Exhibition &
Convention Center, Qatar
KCS Aligned Vendor Series
Foundations for Achieving AI-Driven
Support & Knowledge Excellence
December 09, 2025
09:00 AM PST
SPEAKERS
Michelle Stumpf
KCS Certified Trainer & Head
of Knowledge ManagementCelonis
Brian Corcoran
KCS Certified Practitioner &
Global Support EvangelistSearchUnify
Wins 2025 KMWorld Readers’ Choice Award for Intelligent Search and Discovery
Champion in SoftwareReviews’ 2025 Enterprise Search Emotional Footprint Report
Ranked #1 Two Years in a Row
Bronze Winner in 2025 Stevie® Award for
Technology Excellence
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Learn expert-backed strategies to elevate customer experience and support outcomes
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Voice of Customer (VoC) for Customer Experience: Why You Need It
Leverage VoC programs to improve satisfaction, loyalty & support outcomes
How Cognitive Technology Uplifts the Customer Effort Score
See how AI-powered tools reduce friction and elevate customer satisfaction
3 Reasons Why Attending TSIA World Envision Is Worth Your While
From insights to innovation, why this event is a game-changer for support leaders
Cognitive Tech’s Role in Enhancing Digital Customer Experience
See how AI improves self-service, personalization & agent-assisted experiences
Communities of Practice: The Hidden Knowledge Management Powerhouse
See how expert-led communities drive knowledge sharing, reuse, and innovation
Waltzing into 2022 with a New Outlook on Service Metrics
Rethink your CX measurement strategy with actionable, modern service KPIs
Communities of the Future: 5 Trends That Will Shape 2022 & Beyond
Explore how online communities are evolving with AI, data, and personalization
5 Customer Success Trends to Watch in 2022
Learn how CS teams are evolving with predictive insights, automation & CX focus
Begin your AI Transformation
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