Customer Service

Rethinking AI Strategy: From Individual AI Agents to Coordinated Intelligence

June 5, 2025

Discover how fragmented AI hinders enterprise value. Learn to shift from isolated agents to coordinated intelligence for superior customer service. Speak to an expert.

SearchUnify at CCW 2025: Why Agentic AI Belongs on the C-Suite Agenda

June 4, 2025

Is Agentic AI on your C-suite agenda? Discover why this strategic shift is vital for customer support. Visit SearchUnify at CCW 2025 to learn more.

7 Key Customer Experience Trends to Look Out for in 2025

April 17, 2025

Discover the key customer experience trends that are redefining the business landscape in 2025 and stay ahead of the competitive curve.

Maximizing Support Cost Efficiency with Conversational AI Analytics

February 28, 2025

Learn how conversational AI analytics can help in reducing customer support costs by delivering valuable insights.

Reducing Case Transfers: The Key to Better Agent and Customer Experience

October 11, 2024

Discover how Agent Helper can minimize case transfers, improve agent efficiency, and enhance customer satisfaction in your contact center.

Dreamforce 2024: Your Gateway to the AI-Powered Future of Business

September 18, 2024

SearchUnify is excited to be a Navigator sponsor at Dreamforce 2024! Visit us at Booth #1416 to experience firsthand our GenAI-powered solutions.

From Siloed to Streamlined: ABBYY’s AI-Powered Support Transformation Journey

September 12, 2024

SearchUnify and ABBYY won a Gold Stevie® Award in 2024 International Business Awards® for Elevating Customer Support and Self-Service with AI-Powered Cognitive Search. Read the blog to learn more about ABBYY’s success story and impact of SearchUnify’s Cognitive Technology.

Top Customer Service KPIs for Unmatched Success

September 12, 2024

Discover key customer service KPIs that will ensure your business success. Learn how AI technologies are helping to improve these metrics and enhance CX.

LLM-Powered Contact Centers: Riding the Wave of a CX Revolution

August 22, 2024

Explore the transformative potential of LLMs and experience the power of a unified, intelligent agent desktop.

Customer Service Chatbots: The Journey from Robotic to Context-rich, Personalized Conversations

July 8, 2024

Natural Language Processing (NLP) and large Language Models (LLMs) have revolutionized chatbots, ushering in a new era of meaningful conversations. This blog reveals!

5 Design Principles for Self-Service Portal Success

May 23, 2024

Discover the five key design principles for successful self-service portals and learn how AI can transform your self-service experience and boost business ROI.

Generative AI in Customer Service: A Game Changer for the Industry

April 11, 2024

The advent of Generative AI into customer service heralds an exhilarating advancement, bringing forth unparalleled advantages alongside novel challenges.

Customer Service

June 5, 2025

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April 17, 2025

February 28, 2025

October 11, 2024

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September 12, 2024

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