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Meet us at World Summit AI 2025Re-imagining Customer Support
with Agentic AI
December
09-10, 2025
Doha Exhibition &
Convention Center, Qatar
KCS Aligned Vendor Series
Foundations for Achieving AI-Driven
Support & Knowledge Excellence
December 09, 2025
09:00 AM PST
SPEAKERS
Michelle Stumpf
KCS Certified Trainer & Head
of Knowledge ManagementCelonis
Brian Corcoran
KCS Certified Practitioner &
Global Support EvangelistSearchUnify
Wins 2025 KMWorld Readers’ Choice Award for Intelligent Search and Discovery
Champion in SoftwareReviews’ 2025 Enterprise Search Emotional Footprint Report
Ranked #1 Two Years in a Row
Bronze Winner in 2025 Stevie® Award for
Technology Excellence
Top 5 Conversational AI Solutions for 2025
Explore SUVA, AISERA, Watsonx, Forethought, and Moveworks for smarter, scalable support.
AI Agents – Frameworks Transforming Customer Support
Explore agentic frameworks - perception, reasoning, collaboration, integration—for smarter support.
Fine‑Tuning Responses: When to Expand, Summarize or Rephrase
Learn when to use expansion for detail, summarization for brevity, or rephrasing for clarity.
LLM-Powered Contact Centers: Riding the Wave of a CX Revolution
Explore the transformative potential of LLMs and experience the power of a unified, intelligent agent desktop.
Why Your Contact Center Can’t Afford to Ignore AI?
Revamp your contact center with AI. Overcoming challenges, boosting efficiency, and enhancing customer satisfaction. Dis…
Begin your AI Transformation
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