AI in Customer Support: Is it Here to Take Your Job or Make It Better?

AI in Customer Support: Is it Here to Take Your Job or Make It Better?

Explore how AI tools like SearchUnify's Agent Helper empower customer support agents, enhancing efficiency and deli…

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The Role of the Agent Empowerment Index in Boosting Support Outcomes

The Role of the Agent Empowerment Index in Boosting Support Outcomes

Discover how measuring agent empowerment can elevate efficiency, morale, and customer success.

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Case Classification: What It Is and How It Works

Case Classification: What It Is and How It Works

Learn how AI-powered case classification speeds up resolution and triage

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Agent Experience & Cognitive Tech: Pillars of Great CX

Agent Experience & Cognitive Tech: Pillars of Great CX

Learn how empowering agents with cognitive tools leads to better customer outcomes

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From Great Resignation to Great Retention: Elevating Agent Experience

From Great Resignation to Great Retention: Elevating Agent Experience

See how support leaders can boost morale, reduce churn & retain top talent

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Agent Effort Score: Cognitive Spotlight on Agent Experience

Agent Effort Score: Cognitive Spotlight on Agent Experience

Discover how measuring effort improves both agent performance and CX

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Delivering Next-Gen CX with Salesforce + SearchUnify

Delivering Next-Gen CX with Salesforce + SearchUnify

Discover how this integration drives seamless and intelligent support

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