The transition of customer support from cost to profit center is no rocket science, once you get the process right. Read on to master the art & derive revenue from your support desk.
Read on to understand the correlation and differences between customer support and customer. Also, learn how cognitive technology & AI help CSM and service delivery managers to formulate foolproof support success strategy.
Build resilient business models and meet customer expectations of coming times, with the right technology. Here are 6 futuristic apps to build a robust tech stack.
Business leaders need to adapt to weather all disruptions. This blog post reveals tips from a CTO for augmenting workforce productivity & lowering customer churn.
Predictive customer service allows you to take proactive steps for customer support. This blog post covers three ways to make customer service predictive with AI.
Read on to know how you can leverage futuristic technology & predictive support to redefine modern support landscape and deliver next-gen self-service experience.
The future is cognitive. This blog discusses five pillars of modern customer service that will future-proof your business, no matter which industry you’re from.
Escalation is not a good sign for CX. Read on to know how AI-powered escalation predictors leverage feature engineering to predict support ticket escalations.
Businesses often struggle to evaluate their self-service channels. But how do you fix that? With the help of these crucial self-service metrics explained in this blog.
Unable to achieve case deflection on the customer community? After reading this blog post, you’ll know why your community is missing the mark & how to fix it.
