Mountain View, CA | June 10, 2025 – SearchUnify, the enterprise-grade Agentic AI platform developed by Grazitti Interactive, is now live on the Gainsight Marketplace. This strategic move empowers customer support teams with cutting-edge Agentic AI solutions, enabling faster, smarter, and more personalized service delivery at scale. The integration brings SearchUnify’s full suite of AI-powered applications into the Gainsight ecosystem, helping support teams boost agent efficiency, accelerate resolution times, and enhance customer satisfaction, without disrupting existing workflows.
With this listing, support teams globally can now seamlessly access SearchUnify’s suite of AI-powered applications to boost agent productivity, reduce resolution time, and elevate customer satisfaction, all within their existing support workflows.
Redefining Customer Support with Agentic AI: SearchUnify equips support teams with advanced capabilities, including:
🔹 Agentic AI Suite
A powerful lineup of AI Agents that streamlines workflows, drives faster resolutions, and delivers high-impact customer experiences.
🔹 Unified Cognitive Search
Empowers agents to instantly access accurate answers across disparate sources—knowledge bases, communities, documentation—without switching platforms.
🔹 24/7 Virtual Assistance with SUVA
Delivers round-the-clock, contextual support to customers and agents through intelligent guidance, automated deflection, and smart escalation.
🔹 Smart Knowledge Creation with Knowbler
Transforms every agent interaction into reusable knowledge assets, fast-tracking KCS adoption and enhancing self-service capabilities.
🔹 Actionable Support Analytics
Real-time dashboards that track and optimize performance metrics like first-contact resolution, deflection rate, CSAT, and agent productivity.
“Today’s support teams need more than traditional AI—they need agents that understand, adapt, and evolve with context,” said Bharat Sethi, Senior Product Manager at SearchUnify. “With our Agentic AI Suite now available on Gainsight, we’re excited to empower teams with the tools they need to deliver exceptional, proactive support.”
About SearchUnify
SearchUnify is an enterprise agentic AI platform by Grazitti Interactive, built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Agentic Self-Service Hub, Cognitive Search, SearchUnify Virtual Assistant (SUVA), Agent Helper, Knowledge Enabler (Knowbler), and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.
