Mountain View, CA | June 24, 2025 – SearchUnify, a leading enterprise Agentic-AI platform, proudly announces its continued recognition as a Leader in the G2 Grid® Report for Enterprise Search, Summer 2025. This marks the 21st consecutive quarter of leadership, underlining its consistent performance, innovation, and customer satisfaction.
The G2 Grid® Report rankings are based entirely on authentic, verified customer feedback, and SearchUnify continues to outperform across critical satisfaction metrics.
The platform continues to excel across key performance metrics, including
- Likelihood to Recommend – 91%
- Ease of Doing Business With – 96%
- Quality of Support – 94%,
Demonstrating a strong commitment to customer-centricity and product excellence.
“Sustained leadership for over five years on G2 is not just a milestone—it’s a reflection of our customer-first approach and relentless innovation in AI for support,” said Vishal Sharma, CTO at SearchUnify. “We’re proud to be shaping the future of support with intelligent, contextual, and agentic experiences.”
What Users Are Saying on G2
“Supportive and collaborative Support, CS, Product, and Engineering teams.”
— Verified User in Computer Software
“Innovative and excellent customer support.”
— Verified User
“An efficient unified search drives case deflection and elevates the customer experience.”
— Khalid Pasha from Automation Anywhere
Redefining Customer Support with Agentic AI
SearchUnify equips support teams with advanced capabilities that transform efficiency, self-service, and customer satisfaction:
🔹 Agentic AI Suite
A powerful lineup of AI Agents that streamlines workflows, drives faster resolutions, and delivers high-impact customer experiences.
🔹 Unified Cognitive Search
Empowers agents to instantly access accurate answers across disparate sources—knowledge bases, communities, documentation—without switching platforms.
🔹 24/7 Virtual Assistance with SUVA
Delivers round-the-clock, contextual support to customers and agents through intelligent guidance, automated deflection, and smart escalation.
🔹 Smart Knowledge Creation with Knowbler
Transforms every agent interaction into reusable knowledge assets, fast-tracking KCS adoption and enhancing self-service capabilities.
🔹 Actionable Support Analytics
Real-time dashboards that track and optimize performance metrics like first-contact resolution, deflection rate, CSAT, and agent productivity.
About SearchUnify
SearchUnify is an enterprise agentic AI platform by Grazitti Interactive, built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Agentic Self-Service Hub, Cognitive Search, SearchUnify Virtual Assistant (SUVA), Agent Helper, Knowledge Enabler (Knowbler), and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.
About G2
G2 is the world’s largest and most trusted software marketplace. More than 100 million people annually — including employees at all Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business — including Salesforce, HubSpot, Zoom, and Adobe. To learn more about where you go for software, visit www.g2.com
