Optimize Zendesk Guide’s Search Results With SearchUnify
Read this datasheet to know!
Zendesk Guide is a smart knowledge base that helps tap into your institutional knowledge and put it to work. Now, imagine the possibilities if Guide was plugged into all your support repositories. Unparalleled knowledge discovery and engagement would follow, wouldn’t it? SearchUnify can make it happen. It drives engagement in your customer community by scanning multiple channels at once. Not just that, it leverages behavioral and historical data to deliver personalized and relevant answers to customers and support engineers.
Wondering how the bonafide duo of SearchUnify and Zendesk delights customers and creates value from get-go? Then, download this datasheet.
Key Takeaways
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PERSONALIZE
CONTENT FINDABILITY
SearchUnify provides a unified view of case resolving information and reduces turnaround time.
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DEMYSTIFY USER
INTENT
SearchUnify leverages NLU and ML algorithms to parse out user inputs to understand the intent & context behind them.
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QUANTIFY YOUR
PERSONALIZED SUPPORT
SearchUnify gleans real-time insights from user journeys, thus enabling agents to personalize every interaction.
