Optimize Agent Efficiency & CX to Skyrocket FCR with Agent Helper
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Nothing gets on your customers’ nerves more than having to wait for your service reps to address their concerns. The longer they wait, the higher will be the level of frustration. Bear in mind that new-age customers aren’t exactly known for their gentle demeanor and understanding nature. SearchUnifty’s Agent Helper makes sure the customers don’t reach their saturation point.
Agent Helper is an AI-powered application designed to improve customers’ experience by optimizing agent workflows and, by extension, lowering turnaround time (TAT). It leverages machine learning to empower your support mavens with a lot of information about the case at hand such as top articles, top SMEs, related cases, user journey, etc. This way, the app improves FCR and CSAT at the same time.
Key Takeaways
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SEAMLESS KNOWLEDGE DISCOVERY
Empower agents to quickly find helpful content without scouring infinite KBs
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ACTIONABLE INSIGHTS
Tap in customer journeys to help agents gain context and resolve queries with ease
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SWIFT CASE RESOLUTION
Enable agents to personalize interactions leveraging 360° view of the customers
