SearchUnifyGPT™
Industry-first Federated, Generative AI Application for Enterprise Support
An ‘oracle’ of sorts for your end-to-end customer support ecosystem, SearchUnifyGPT™ leverages the power of our proprietary SearchUnifyFRAG™ (Federated Retrieval Augmented Generation) framework to bring direct, contextual, and personalized answers to users, right within their workflows, from across
fragmented data silos. By deconstructing the user query, and leveraging semantic distillation of entities from text, SearchUnifyGPTTM infers query intent beyond keywords to generate coherent resolutions.
Discover Infinite Potential with SearchUnifyGPT™
Federation Layer
Helps enhance the user input with context retrieved from a
360-degree view of the enterprise knowledge base. This helps the LLM-integrated SearchUnify products to more readily generate a contextual response with factual content.
Retrieval Layer
Involves accessing relevant information or responses from a predefined set of knowledge or data. This is done using various methods such as keyword matching, semantic similarity, or advanced retrieval algorithms.
Augmented Generation Layer Involves generating human-like responses or outputs based on
the retrieved information or
context, across SearchUnify’s suite of products. This is achieved using techniques like language modeling or neural networks.
®
SearchUnifyGPT™
Industry-first Federated, Generative AI Application for Enterprise Support
An ‘oracle’ of sorts for your end-to-end customer support ecosystem, SearchUnifyGPT™ leverages the power of our proprietary SearchUnifyFRAG™ (Federated Retrieval Augmented Generation) framework to bring direct, contextual, and personalized answers to users, right within their workflows, from across
fragmented data silos. By deconstructing the user query, and leveraging semantic distillation of entities from text, SearchUnifyGPTTM infers query intent beyond keywords to generate coherent resolutions.
Discover Infinite Potential with SearchUnifyGPT™
Direct, Contextual, and Personalized Answers —
SearchUnifyGPT™ Operates on Three Fundamental Layers
01 02 03
Federation Layer
Helps enhance the user input with context retrieved from a
360-degree view of the enterprise knowledge base. This helps the LLM-integrated SearchUnify products to more readily generate a contextual response with factual content.
Retrieval Layer
Involves accessing relevant information or responses from a predefined set of knowledge or data. This is done using various methods such as keyword matching, semantic similarity, or advanced retrieval algorithms.
Augmented Generation Layer Involves generating human-like responses or outputs based on
the retrieved information or
context, across SearchUnify’s suite of products. This is achieved using techniques like language modeling or neural networks.
Elevating Customer and Employee Experiences with SearchUnifyGPTTM
How SearchUnifyGPTTM Works
The Customer Impact
Leveraging SearchUnifyGPT™ helped one of our clients, a leading US-based software company, unlock next-level community experience while achieving impressive improvements within just 3 months
In addition, the client saw over 60% of users leveraging community search to resolve their queries in the first instance. An additional 8% of self-service resolutions stemmed from the case creation page as well.
About SearchUnify
SearchUnify is a unified search cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SearchUnify Virtual Assistant (SUVA), Agent Helper, Knowledge Enabler (Knowbler), Escalation Predictor, and Community Helper. Leading enterprises globally rely on SearchUnify for
revolutionizing information discovery and elevating support outcomes.