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Vishal Sharma

Vishal Sharma

Chief Technology Officer

Vishal leads the SearchUnify team at Grazitti Interactive. He brings a unique perspective on the impact of cognitive search across all verticals of business. In addition to supervising all the development activities of SearchUnify, he makes sure the customer experience is as seamless as possible. He holds a B.Tech from NIT Hamirpur.

Deliver Multilingual Support - Globally & Instantly

Deliver Multilingual Support - Globally & Instantly

Discover how AI-powered multilingual support removes language barriers and enables global customer service that's fast, fluent, and scalable.

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7 Ways AI Agents Elevate the Support Agent Experience

7 Ways AI Agents Elevate the Support Agent Experience

Discover how AI Agents empower support teams with real-time guidance, automated tasks, and proactive collaboration across industries

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How Evolving AI Agents Are Transforming Customer Experience

How Evolving AI Agents Are Transforming Customer Experience

Discover how evolving AI agents transform CX by enabling autonomy, personalization, and scalability without increasing costs.

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SearchUnify Named a Leader in G2 Grid® Report for Enterprise Search for the 21st Consecutive Quarter

SearchUnify Named a Leader in G2 Grid® Report for Enterprise Search for the 21st Consecutive Quarter

SearchUnify named a Leader in G2 Grid® Report for Enterprise Search | Summer 2025, marking 21 consecutive quarters of recognition for customer excellence.

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AI Agents for Customer Support: A Deep Dive

AI Agents for Customer Support: A Deep Dive

AI agents are smart, adaptable systems that enable faster, more personalized service, cut operational costs, and transform customer support in 2025.

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API or MCP? Why Model Context Protocol Comes Out on Top

API or MCP? Why Model Context Protocol Comes Out on Top

Explore why MCP outperforms APIs in AI-powered integrations.

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Agentic AI in Action: Real-World Use Cases and Results

Agentic AI in Action: Real-World Use Cases and Results

Explore how Knowbler’s Agentic AI drives real impact—57% faster knowledge creation at Automation Anywhere & 263% higher search conversions at Syntellis.

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Building Your Agentic AI Workforce: The Power of Knowbler

Building Your Agentic AI Workforce: The Power of Knowbler

Go behind the scenes with Taranjeet Singh as he reveals Knowbler’s six-stage Agentic AI architecture. Discover how AI agents can capture insights, understand intent, act intelligently, and continuously learn—revolutionizing enterprise knowledge management.

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The Rise of Agentic AI: Redefining Knowledge Management

The Rise of Agentic AI: Redefining Knowledge Management

In Episode 1, discover how Agentic AI powers Knowbler to autonomously analyze, create & act on knowledge, transforming support & knowledge management.

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Top Use Cases of Autonomous AI Agents

Top Use Cases of Autonomous AI Agents

Explore 5 key use cases of Autonomous AI Agents and see how they boost efficiency, ROI, and customer satisfaction in modern business operations.

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The Escalation Dilemma in Customer Support & Service

The Escalation Dilemma in Customer Support & Service

Learn how smart agent assist tools reduce support escalations, lower costs, and improve CX through real-time intelligence and automation.

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Future of AI agents

Future of AI agents

Discover the future of autonomous AI agents: multi-agent systems, enterprise integration, ethical AI, and more. Is your business ready for intelligent autonomy?

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