Associate Content Manager
Benita has 10 years of experience as a Content Marketer in IT. She has a Masters in English Literature with a minor in Psychology & Journalism, all of which adds to her expertise in effective communication as a marketer.
Discover how AI-driven multilingual support builds loyalty, enhances tolerance, and helps brands differentiate in a global support landscape.
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Are AI customer support agents overhyped? Discover where they deliver—and where expectations fall short—with practical tips for closing the gap.
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Discover how fragmented AI hinders enterprise value. Learn to shift from isolated agents to coordinated intelligence for superior customer service. Speak to an expert.
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Is Agentic AI on your C-suite agenda? Discover why this strategic shift is vital for customer support. Visit SearchUnify at CCW 2025 to learn more.
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Explore five real-world AI agent use cases showing measurable business impact across retail, finance, healthcare, law, and government.
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Explore how Agentic AI boosts productivity and autonomy across enterprise functions with real-world use cases.
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Compare Agent Helper, AptEdge, and TheLoops to find the best-fit agent assist tool for smarter, faster, and more contextual customer support.
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Discover how SearchUnify extends Salesforce Agentforce with unified knowledge, contextual AI, and secure, scalable support automation
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Discover how SearchUnify’s MCP powers scalable, context-driven AI agents for smarter enterprise support and customer service.
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Discover how MCP enables scalable, secure AI systems for future-ready enterprise support
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Explore if AI agents are truly transformative or just overhyped. Uncover real use cases, risks, and what’s working in enterprise support today.
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Explore how MCP enhances support efficiency while addressing its risks with strategies like context segmentation, oversight, and data governance.
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