SearchUnify empowers agents to fasten ticket resolution by leveraging AI. It fetches data from multiple sources within the enterprise and increases support efficiency
SearchUnify integrates all your content sources with your Zendesk Support console. This enables your support agents to access content (wherever it resides) from the Zendesk console, hence reducing response time.
SearchUnify is equipped with AI-powered search algorithms that automatically rank your ticket-resolving content based on its relevance to the query. You can also manually tune the results and customize their ranking.
SearchUnify’s KCS Enabler is a KCS v6 aligned, native app for Zendesk that helps agents create a knowledge article as they’re responding to a case, on a predefined template. It comes with rich reports that help managers measure content performance and quantify KCS success.
Nothing disappoints your agents more than when they can’t find the relevant response to a user query. With deep analytics and search insights provided by SearchUnify, you can identify and fill these content gaps and leave no important query unanswered in the future.
By using SearchUnify to harness the power of AI, Bluebeam was able to use technology to dramatically improve our customers’ support experience.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest.
The level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful.
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