SearchUnify for
Higher Logic

Integrate Multiple Content Repositories for a Unified Search Experience

SearchUnify’s federated search makes your Higher Logic-powered community a one-stop shop for content discovery by integrating any and all of your content repositories with out-of-the box connectors or a robust API.

Drive Engagement with AI‑Powered Relevance

SearchUnify’s AI-powered algorithms leverage machine learning and natural language understanding and continuously learn from user behavior to display the most relevant results first. You also have the option to manually tune the ranking of results for greater engagement.

Guide Users to Relevant Results with A Smarter UI

Make knowledge discovery easier for your Higher Logic community users with an intelligent UI that understands query intent and search history to deliver rich snippets and pre-selected facets.

Personalize Content Recommendations for Users

Take personalization to the next level with AI-fueled algorithms that deliver personalized results & recommendations based on the user role, access permissions, behavior & interests.

Elevate Engagement on Your Community with an AI‑Powered Community Bot

SearchUnify’s Community Helper is an ‘always on’ bot for your Higher Logic community that keeps an eye on new discussions and threads and provides meaningful responses 24*7. It uses sentiment adaptive templates and your content repositories to frame auto responses.

Drive Value from Your Community with Enhanced Case Deflection

Measure self-service success and prove your community ROI by keeping track of customer service KPIs like case deflection and engagement to leverage the full power of your content.

Enrich User Interactions and Engagement with AI‑Powered Chatbots

Provide 24×7 support on your Higher Logic community with SearchUnify’s chatbots that are powered by search and NLU, which enables them to understand the intent behind a question and personalize conversations based on a user’s behavior and search history.

Inform Your Content Strategy & Make Smarter Decisions with Search Analytics

Leverage search analytics to identify and fill gaps in content and gain insights into user behavior. This helps you make strategic decisions to increase participation and convert active community members into advocates.