The SearchUnifyGPT™ Feedback Report provides a detailed summary of user feedback from the SearchUnifyGPT™ widget on search clients, capturing four key elements to measure user satisfaction and sentiment:
Track how often SearchUnifyGPT™ incorporates external sources to support its answers and how frequently users click on those citations. This metric helps assess the credibility of information provided and user trust in SearchUnifyGPT™'s sourcing practices.
Gain valuable insights into SearchUnifyGPT's responsiveness by measuring how quickly it generates answers to user queries. This metric helps identify areas for improvement and ensures a seamless user experience.
Identify instances where users submit similar searches even after receiving an answer from SearchUnifyGPT™. This metric helps pinpoint potential knowledge gaps and the ineffectiveness of SearchUnifyGPT-fueled answers and ensures your AI assistant delivers comprehensive and satisfying responses.
Maintain user trust and satisfaction by monitoring the rate of incorrect or irrelevant answers provided by SearchUnifyGPT™. This metric helps identify areas for improvement and ensures your AI assistant delivers accurate and reliable information.
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