Mountain View, CA | December 09, 2021: SearchUnify, a recognized cognitive platform that powers a suite of AI-based support applications, has announced the Silver Sponsorship for the Customer Contact Week Online Summit, which is scheduled to be held from December 14-16, 2021, starting 12 PM ET. The theme of the online summit is “The Future of the Contact Center: A Forecast.”
The hybridization of the workforce deranged multiple walks of life. Contact centers were amongst the first and worst hit. The pandemic vividly pointed out how the traditional contact center models weren’t versatile enough to cope with unprecedented challenges.
The three-day event will provide a forecast of how contact center experiences will be redefined in the next few years. It will also shed light on how to augment both agent & customer experiences by using innovative technology, tools, and training – how organizations can capitalize on innovative technology and reduce customer effort, amplify agent engagement and refine the contact center to stay a cut above their competition.
SearchUnify, a Silver Sponsor for the event, will also lead an Executive Roundtable session, scheduled for the first day of the Summit, i.e 14th December 2021 at 1:00 PM ET. It will shine light on How AI-powered tools can drastically improve agent & customer experience at scale. The session will be led by Vishal Sharma, CTO, SearchUnify, along with Brian Cantor – Principal Analyst & CCW Digital Director, Customer Management Practice; Matt Edic – Chief eXperience Officer, IntelePeer; Allie Miller – Manager, Customer Support, Intercom and Chaitanya Chokkareddy – Chief Innovation Officer, Ozonetel.
To find out more about the event and to register for the roundtable session, click here.
“The pandemic was a wake-up call which highlighted how even in this highly digitized world, human interaction can be a necessity. To thrive in the new normal, contact centers must embrace an adaptable and scalable approach by bringing AI into the picture. It will act as the roadmap for a futureproof contact center by ensuring better digital outcomes at a lower cost,” said Alok Ramsisaria, CEO at SearchUnify’s parent company, Grazitti Interactive.
Vishal Sharma, CTO, SearchUnify stated, “Underpinned by technological innovations, contact centres have an incredible opportunity to implement a new baseline model for their employees and workplace. Platforms leveraging AI and cognitive technology are paving the way for an accelerated tomorrow. It enables businesses to deliver unparalleled proactive service irrespective of the location while enabling customers to self-serve, and converting them into brand advocates. This is the kind of future we’re all looking forward to.”
About CCW Digital
CCW Digital is the global online community and research hub of more than 150,000 customer contact members. With the mission of creating customer contact rockstars, CCW Digital provides the customer contact community with the research, analysis, and network required to optimize their customer contact operations.
SearchUnify is a unified cognitive platform that fuels the unification of disparate data silos to build a centralized content repository, an insights engine that articulates analytics to monitor KPIs and react to changing trends in real-time. It powers multiple next-gen applications including Intelligent Chatbot, Escalation Predictor, Agent Helper, KCS Enabler and Community Helper – all of which elevate & personalize the experience of customers, agents, community managers, knowledge workers, and support managers.
Ajay Paul Singh
Head of Marketing, SearchUnify