Mountain View, CA | November 06, 2020 – SearchUnify, a leading cognitive search platform, is hosting a panel discussion featuring Delphix, a leading intelligent data platform, on November 19th, 2020 at 10:00 AM PST. The panel includes experts from the fields of customer education, community, and customer success who will shed light on content findability and its role in driving self-service and customer support success.
The discussion will revolve around the following points:
- What are the issues on the content side and how can you fix them?
- How can you leverage a cognitive search engine to improve findability?
- How do you measure the relevance and findability of your content?
- How can you quantify the value generated or saved by relevant and findable content?
Findability: The Cornerstone of Customer Self-Service Success
Findability is an indispensable part of content strategy, yet businesses struggle to make it work. Not just your customers, but your support representatives too struggle to find the relevant help-content at the right time. Is it a content problem, or a search problem, or both?
“Support mavens want to deliver relevant and highly personalized experiences across channels,” says Ajay Paul Singh, Head of Marketing, SearchUnify. “And the best way to go about it is by leveraging cognitive search engines as they don’t just let you optimize your content, but also enable you to tweak your SERPs to provide users with what they are looking for. The better the findability, the more proficiently users self-serve.”, he added.
Tune in to the discussion on November 19th and learn the key challenges and best practices to overcome the content findability issues.
Title: Content Findability: The Cornerstone Of Customer Self-Service
When: Thursday, November 19, 2020 at 10 AM PST
Ajay Paul Singh
Head of Marketing
Director of Knowledge & Community Management
Education Technology Manager
Customer Success Manager
Register for the panel discussion here.
Delphix is the industry leader in DataOps and provides an intelligent data platform that accelerates digital transformation for leading companies around the world. It supports a broad spectrum of systems—from mainframes to Oracle databases, ERP applications, and Kubernetes containers. Additionally, Delphix helps companies sync data from private to public clouds, accelerating cloud migrations, customer experience transformation, and the adoption of disruptive AI technologies.
SearchUnify is a unified cognitive search platform by Grazitti Interactive that revolutionizes information findability, fuels an insight engine, and makes for a robust platform for AI-based apps like customer-facing and agent-assist chatbots, community bots, KCS enabler, and escalation predictor. Its AI powers relevant and personalized search results for customers, partners, and employees across industries.
Ajay Paul Singh
Head of Marketing, SearchUnify