Customers prefer solving their queries themselves. According to statistics, 75% of people search to find answers to service-related questions before contacting the company (Source). But surprisingly, a lot of firms fail to provide a good experience because as much as 43% of people feel that the self-service provided to them was inefficient (Source).
Have a look at this infographic where we tell you how to measure self-service success.
Master the Art of Self-Service
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