you are looking for a unified platform that specializes in customer support and community management use cases, with the ability to support other use cases such as product search, and a high compatibility with Knowledge Centered Service strategies.
Grazitti Interactive’s KM solution Knowbler has advanced AI capabilities and developer-friendly integrations. It captures and organizes knowledge and leverages cognitive search and genAI to enhance the delivery and consumption of personalized knowledge
Research Report - The Forrester Wave™: Cognitive Search Q3 2019
SearchUnify has a well-thought-out technical architecture that should enable the company to fill gaps in data ingestion, tuning, and tools to build custom applications.
Research Report - The Forrester Wave™: Cognitive Search Q3 2021
SearchUnify’s sweet spot is for enterprises that wish to quickly implement cognitive search for any number of digital experiences while having easy-to-use tools to customize and tune the results.
you are looking for a unified platform that specializes in customer support and community management use cases, with the ability to support other use cases such as enterprise search, and solid low-code/no code development tools.
Research Report: 2023 Emotional Footprint Report by SoftwareReviews
“The 2023 Enterprise Search Emotional Footprint report provides a comprehensive overview of the most popular software in the current Enterprise Search market, based on feedback from hundreds of real end users. Our meticulously analyzed and authenticated review data indicates that SearchUnify provides an outstanding customer experience for their users.”
Research Report - 2022 Emotional Footprint Report by SoftwareReviews
“The digital transformation era has accelerated the rate and volume of information being processed throughout the information lifecycle. Due to that continuous evolution, search plays a huge role in enabling accurate information being available at anytime from anywhere. Therefore, no matter how complicated your environment is, the effectiveness of your organization’s search capabilities increases the likelihood of being able to leverage information to make impactful decisions that benefit the organization’s interests.”
“SearchUnifyGPT™ stands out as an innovative GenAI application designed to provide direct, relevant, and contextual answers, significantly enhancing the enterprise search and customer support landscape.”
“It plays a crucial role in accessing the most pertinent responses from a predefined set of data with methods such as keyword matching, semantic similarity, and advanced retrieval algorithms.”
“The results speak for themselves, with significant improvements in self-service resolution, case volume reduction, knowledge creation efforts, and customer effort scores. Particularly noteworthy is the proactive approach Accela has adopted, shifting from reacting to issues to proactively addressing them with advanced AI capabilities.”
“I admired how SearchUnify’s platform bridged the gap between multiple systems to provide a real-time, end-to-end view of the customer’s self-help journey.”
“Curating the list of the 100 companies that matters in KM is always a joy. Emerging technologies such as generative AI coupled with enhancements to the time-tested technologies of semantic search, NLP, cloud computing, natural language understanding, knowledge graphs, and chatbots have resulted in enormous strides in knowledge management and knowledge sharing. The companies being recognized are wonderful examples of leaders that are helping organizations unlock the power of knowledge in innovative and creative ways. They stand out in the KM field and we applaud their accomplishments.”
“We are truly honored to recognize Knowbler with this prestigious award,” stated Maria Jimenez, Chief Nominations Officer for the Business Intelligence Group. “The unwavering commitment of their team to excellence and their innovative AI applications have catapulted them to this remarkable achievement. Congratulations to the entire organization!”
“I am honored to recognize SearchUnify with a 2023 Future of Work Agent Experience Award for its commitment to customer service by focusing on the agent experience.”
“In the opinion of our judges and editorial team, SearchUnify has proven to be among the best solutions across the diverse range of FoW offerings.” – Richa Tehrani, CEO, TMC.
“Knowbler seems a valuable tool for enterprises looking to optimize their knowledge management and accelerate their journey toward becoming knowledge-first.”
“A powerful knowledge creation tool: Targets the lack of enthusiasm among teams to document knowledge.”
“SearchUnify’s enterprise agentic platform leverages AI and ML to transform information discovery, elevate customer support and self-service outcomes for leading global enterprises, addressing the issue of siloed infrastructures.”
“The platform addresses common struggles of enterprises such as siloed infrastructures, lack of real-time interaction, and incomplete customer views.”
“Grazitti has created a remarkable product in the market which will bring their customers to the next path of growth.”
“Great suite of capabilities including predictive analytics, conversational AI, smart search etc. aimed at complementing human customer support. Solutions clearly go above and beyond to focus on the subjective customer sentiments and use that information to provide support accordingly.”
“Great innovation and interesting solution to age old problem.”
“The self-service mindset and cognitive platform differentiate SearchUnify from peers.”
“SearchUnify’s ability to enable information discovery & elevate support outcomes leveraging AI was impressive. SearchUnify boosted customers’ digital experience for self-service support and enabled agents to find answers faster. Features like “Escalation Predictor” were innovative.”
“Use of AI for improving search algorithms and ticket prioritization is augmenting the overall system – Great work !”
“Excellent support system. Very well done.”
“It is a great tool supported by AI.”
“SearchUnify’s ability to adopt AI and ML to enhance its efficiency and capabilities has had a significant impact on the value It can provide to support and customer teams.”
“SearchUnify’s thought leadership content based on its journey and improved metrics are worthy of recognition.”
“An example of great tools creating great outcomes for customers.”
“SearchUnify shows a great way of AI implementation in such area and customers with a results incredible.”
“Grazitti Interactive’s SearchUnify is a great example of the newest AI & Machine Learning technologies now allowing developers & engineers to build upon the burgeoning AI industry.”
“Love the use of AI and ML for analysing user behavior & taking data-driven business decisions”
“SearchUnify is a great enterprise agentic platform solving a fundamental problem for multiple large-scale enterprises using next-generation technologies.”
“SearchUnify’s solution goes beyond traditional service model, and utilizes adequate technology to create an integrated customer experience for different segments”
“One of the most holistic solutions for customer service, especially the integration to multiple existing support solutions. Great impact and outcomes.”
“There are many emerging players in this space but SearchUnify seems to be doing it the right way.”
“360° view of the user journey to agents for a relevant first response is very special feature”
“Love this innovation during a wild year. Self-service with this kind of deep thinking is very impressive.”
“The $12,000 in savings each month were great. Goes to prove that technology can greatly benefit organizations.”
“SearchUnify by Grazitti presents a cognitive search platform for personalized search. Innovative products such as SearchUnify demonstrate a convergence of future-forward AI platform and shifting market dynamics.”
“SearchUnify can search and output the most relevant data from all the systems making it much easier to find the information a user is looking for. Great search tool!”
“Outstanding use of technology to develop the next-gen tools to help centralise and improve the overall knowledge for better service of the customers.”
“The value produced by this company is beyond words. It is the solution that many enterprises will look forward to, to ensure that they have the best possible service desired”
“The impact created by SearchUnify on various customers is remarkable and awesome.”
“This is an effective search tool built with modern AI technologies.”
Report: The Chatbot Comeback
A Brief Guide through Recent Advances, Best Practices, and Potential Risks behind Chatbot Technology
Best-of-breed providers, such as […] SearchUnify, include language libraries and packaged AI/ML to allow rapid implementations and good results without a team of data scientists on staff.
Report: Boosting Knowledge Effectiveness through Analytics
SearchUnify’s Agent Helper, where support agents have the ability to identify top support agents, top knowledge articles, and top cases related to the one currently being worked on. In addition to gaining visibility into article popularity, this feature also makes for more effective collaborative support, also known as swarming.
