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Agile Knowledge Management: Why & How to Inculcate It

Agile Knowledge Management: Why & How to Inculcate It

January 7, 2021

Agile knowledge management, the new-age way to manage information in organizations. This blog post explains what it is, why you need it, and how you can instill it.

9 Factors That Can Improve the Health of Your Content

9 Factors That Can Improve the Health of Your Content

January 5, 2021

The health of your content is directly related to the success of your enterprise search engine. So, how will you determine the health of your content? Read on.

How to Turn Your Customer Service Team Into a Profit Center

How to Turn Your Customer Service Team Into a Profit Center

December 29, 2020

The transition of customer support from cost to profit center is no rocket science, once you get the process right. Read on to master the art & derive revenue from your support desk.

The Whys And Hows Of Customer Experience ROI

The Whys And Hows Of Customer Experience ROI

December 24, 2020

Customer experience plays an integral role in modern support. Therefore, effective CX ROI models are the need of the hour to win executive backing. Read this blog to learn more.

How to Make Personalization at Scale More ‘Personal’

How to Make Personalization at Scale More ‘Personal’

December 22, 2020

Personalization at scale is easier said than done. This blog post explains practical ways in which a company can achieve it and stay ahead of the personalization curve.

5 Customer Service Trends that Leaders Need to Keep an Eye On in 2021

5 Customer Service Trends that Leaders Need to Keep an Eye On in 2021

December 17, 2020

2021 is knocking–is your business ready? This blog post lists five customer service trends that emerged this year and will prevail in 2021 and beyond.

6 Online Community Trends & Lessons That’ll Spearhead Customer Engagement in 2021

6 Online Community Trends & Lessons That’ll Spearhead Customer Engagement in 2021

December 15, 2020

Thanks to 2020, online communities will evolve and redefine their goals in 2021. Here are a couple of trends that you should keep an eye out for.

5 Powerful Customer Experience Trends That Will Shape 2021 & Beyond

5 Powerful Customer Experience Trends That Will Shape 2021 & Beyond

December 10, 2020

Many reports from leading research institutes have emphasized the role of CX going forward and a new year means new trends to look out for. In this post, we’ve rounded up five customer experience trends that businesses should bet on to prevail.

Exploring the Correlation & Differences Between Customer Support & Customer Success

Exploring the Correlation & Differences Between Customer Support & Customer Success

December 8, 2020

Read on to understand the correlation and differences between customer support and customer. Also, learn how cognitive technology & AI help CSM and service delivery managers to formulate foolproof support success strategy.

6 Innovative Apps that Should be Part of Your 2021 Support Budget

6 Innovative Apps that Should be Part of Your 2021 Support Budget

December 3, 2020

Build resilient business models and meet customer expectations of coming times, with the right technology. Here are 6 futuristic apps to build a robust tech stack.

3 Ingenious Apps to Stimulate Online Community Engagement in 2021

3 Ingenious Apps to Stimulate Online Community Engagement in 2021

December 2, 2020

Do you think your online customer community is as effective & engaging as you’d like it to be? Want to take it up a notch? Here are 4 AI-fueled ways to do that:

8 Ways to Catapult Self-Service Efficacy with Better Findability

8 Ways to Catapult Self-Service Efficacy with Better Findability

November 27, 2020

When the self-service fails, it increases the burden on agents and degrades customers’ trust. To prevent that, you need better content findability. This post explains how:

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Reducing Customer Time to Value Across Your KCS Journey

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Reducing Customer Time to Value Across Your KCS Journey