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RAG Optimization: Metrics, & Tools for Enhanced LLMs Performance

RAG Optimization: Metrics, & Tools for Enhanced LLMs Performance

September 30, 2024

RAG optimization is key to improving LLM accuracy and reliability. Discover essential evaluation metrics and frameworks to enhance RAG performance. Read more.

Experience CX Redefined with Intelligent Knowledge Agents & GenAI at TSIA Envision 2024

Experience CX Redefined with Intelligent Knowledge Agents & GenAI at TSIA Envision 2024

September 27, 2024

Join us at TSIA Envision 2024 to explore how GenAI can revolutionize your customer experience. Meet SearchUnify and learn about our latest solutions.

How Knowledge Sharing Culture Drives Customer Satisfaction?

How Knowledge Sharing Culture Drives Customer Satisfaction?

September 27, 2024

Find out how fostering a knowledge sharing culture boosts customer satisfaction, enhances support efficiency and empowers teams with valuable insights.

SearchUnifyGPT™ Wins Silver Stevie® for Transforming Customer Support

SearchUnifyGPT™ Wins Silver Stevie® for Transforming Customer Support

September 23, 2024

Discover how SearchUnifyGPT™, the industry-first federated, genAI application for enterprise support, is transforming CX and driving business success.

Navigating the Data Security and Legal Landscape of LLM-Powered Agent Desktops

Navigating the Data Security and Legal Landscape of LLM-Powered Agent Desktops

September 20, 2024

Explore the data security and legal challenges of LLM-powered agent desktops. Learn strategies for building a secure, privacy-compliant, and trustworthy AI-driven support solution with SearchUnify.

AI Agents: The Future of Human-Machine Interaction (8 Key Use Cases)

AI Agents: The Future of Human-Machine Interaction (8 Key Use Cases)

September 19, 2024

Discover how AI agents revolutionize customer service. Learn about their key use cases and how SearchUnify's AI virtual assistant can transform your business.

From Good to Great: How Accela Leveraged AI-Powered Search and Conversational AI to Achieve a 99.7% Self-Service Cost Saving

From Good to Great: How Accela Leveraged AI-Powered Search and Conversational AI to Achieve a 99.7% Self-Service Cost Saving

September 19, 2024

Accela saved 99.7% on self-service costs with AI-powered search and conversational AI. Discover how they did it and explore the potential of generative AI.

Holistic Knowledge Management with SearchUnify’s Knowbler

Holistic Knowledge Management with SearchUnify’s Knowbler

September 19, 2024

Discover how SearchUnify's Knowbler revolutionizes knowledge management with its AI-powered features, providing a holistic solution for efficient knowledge creation, curation, and optimization.

Dreamforce 2024: Your Gateway to the AI-Powered Future of Business

Dreamforce 2024: Your Gateway to the AI-Powered Future of Business

September 18, 2024

SearchUnify is excited to be a Navigator sponsor at Dreamforce 2024! Visit us at Booth #1416 to experience firsthand our GenAI-powered solutions.

From Siloed to Streamlined: ABBYY’s AI-Powered Support Transformation Journey

From Siloed to Streamlined: ABBYY’s AI-Powered Support Transformation Journey

September 12, 2024

SearchUnify and ABBYY won a Gold Stevie® Award in 2024 International Business Awards® for Elevating Customer Support and Self-Service with AI-Powered Cognitive Search. Read the blog to learn more about ABBYY’s success story and impact of SearchUnify’s Cognitive Technology.

Top Customer Service KPIs for Unmatched Success

Top Customer Service KPIs for Unmatched Success

September 12, 2024

Discover key customer service KPIs that will ensure your business success. Learn how AI technologies are helping to improve these metrics and enhance CX.

GenAI: Your Support Agent Copilot For Achieving Customer Support Excellence

GenAI: Your Support Agent Copilot For Achieving Customer Support Excellence

September 4, 2024

Discover how GenAI is transforming the efficiency and productivity of the support agents with its advanced capabilities leading to improved service quality.

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