As enterprises accelerate their digital transformation, the demand for intelligent knowledge management has never been higher.
According to Gartner, by 2026 organizations investing in AI-driven knowledge solutions will see a 25% improvement in customer and employee experiences.
For Automation Anywhere, a global leader in Robotic Process Automation (RPA), delivering accurate and timely support was crucial. However, like many fast-growing tech companies, their support teams struggled with Unsystematic Knowledge Capture, Limited Voice-of-Customer (VoC) Integration, and Lack of Actionable Data. These challenges led to delays in case resolutions and higher operational overhead, impacting both customer experience (CX) and employee efficiency.
To overcome these obstacles, Automation Anywhere partnered with Knowbler and streamlined the entire knowledge lifecycle—from capturing and curating knowledge to surfacing relevant insights in real-time.
By integrating Knowbler, Automation Anywhere achieved:
57%
Increase in Knowledge
Creation
46%
Decrease in Knowledge
Publication
36%
Increase in Agent
Contribution
This success story highlights the rising demand for AI-driven knowledge management. Intelligent automation is key to enhancing support efficiency, self-service, and customer experience.
Want to see How Agentic AI-driven Knowledge Management can Elevate your Support Strategy?
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Brian Galloway
Director, Support Operations Automation Anywhere
Gen AI is new and critical across the business space, and working with our LLM implementation came with its own learning curve that your team has explored and learned more about. We are hopeful that Knowbler will continue to enhance our KCS program. We can see its potential to provide a more effective and efficient knowledge base management process.
