Solve customer queries with virtual assistants that leverage enterprise-wide knowledge and user data
Provide 24*7 support to all your customers with an AI-driven assistant to help you decrease support costs and boost agent productivity. Your chatbot can take care of most common queries with ease, allowing your agents to work on more pressing issues.
Engaging and actionable conversations are the USP of our virtual assistant. Instead of asking users what they want, proactively suggest what you can help them achieve via a small-text based window.
Present relevant results by understanding the context of each search query, instead of matching only keywords. Let your chatbot employ natural language understanding to extract intent from each conversation and self-learn with each response from the user.
Access disparate content repositories simultaneously, including support documentation, blogs, FAQs, discussion boards etc. to fetch the best results for the user, regardless of where that information is present.
Fuel highly relevant bot interactions by tapping insights from the search engine for better comprehension and resolution of queries. It also analyzes search data to extract unidentified intents and train itself for the same, thus minimizing manual efforts for the same.
Enable users to quickly connect to support reps with the live agent connector for Salesforce, Lithium, Zendesk, and other platforms. The chatbot also shares the conversation history with the live agent so that they pick the conversation from where the user left to deliver a personalized interaction experience.
Easily assess bot performance and impact with measurable insights. Leverage bot analytics to know the total number of user interactions and conversions, frequently triggered intents on search clients and session chat transcripts to evaluate performance with ease.
Configure how the assistant recognizes & processes user-provided information with custom slots. Furthermore, webhooks enable the bot to interact with other apps and portals. This helps the bot to make conversations a lot more effective and accurate.
Leverage chat window on your Salesforce-powered community to facilitate case creation. In case the interaction doesn’t fully solve the issue, the bot can create a case on the users’ behalf from the chat. This eliminates the need to login to the support portal and fill out the form.
Transform the user experience across different search clients with five fully-customizable chatbots for every instance.
Gain complete control over how your chatbot appears with powerful inbuilt settings in the chatbot theme editor. Admins now have the ability to configure and customize chatbots to reflect the identity of their brand – including customizing colors, fonts, themes, names and responses.
SearchUnify provided responsive project management, high technical acumen and timely communication throughout our deployment.
After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest.
The level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful.