Mountain View, CA | June 10, 2025 – SearchUnify, a leading enterprise agentic AI platform, is proud to announce the release of its Dynamic Language Detection & Translation feature in Agent Helper—designed to elevate global support experiences and empower agents with intelligent, multilingual communication capabilities.
With this enhancement, the system now automatically detects a customer’s language and enables agents to seamlessly translate responses within the CRM interface, eliminating the need to toggle between external tools and interfaces. The result? Faster, more fluent conversations across borders and languages.
This innovation marks a significant step forward in delivering inclusive and personalized support experiences, ensuring customers feel heard and understood, no matter where they are or what language they speak.
“This new capability within Agent Helper reflects our commitment to making customer support smarter, faster, and more human. It’s about breaking language barriers without breaking workflows,” said Aashish Gupta, Sr. Product Manager at SearchUnify.
Available now within the Response Assist, this feature supports real-time detection and translation for a wide range of languages, further advancing the platform’s mission to empower agents with contextual intelligence and streamlined tools.
Want to see it in action? Book a personalized demo now.
About SearchUnify
SearchUnify is an enterprise agentic AI platform by Grazitti Interactive, built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Agentic Self-Service Hub, Cognitive Search, SearchUnify Virtual Assistant (SUVA), Agent Helper, Knowledge Enabler (Knowbler), and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.
To learn more, visit www.searchunify.com.