Blog

A Complete Guide to Autonomous AI Agents

According to Markets and Markets report, “ The autonomous AI and autonomous agents market is expected to reach an estimated worth of USD 28.5 billion by 2028 at a CAGR of 43% during the forecast period.” This signals an increased investment in autonomous AI solutions to stay ahead of the…

Rethinking AI Strategy: From Individual AI Agents to Coordinated Intelligence

For many organizations, AI strategy still amounts to a checklist: a chatbot for customers, a search assistant for agents, and a few analytics tools scattered across the support ecosystem. On paper, these deployments look like progress. In practice, they often function as isolated silos, each solving a narrow problem and…

SearchUnify at CCW 2025: Why Agentic AI Belongs on the C-Suite Agenda

The New C-Suite Blind Spot "AI belongs in support, but does it belong on the executive agenda?" The enterprise AI conversation is louder than ever, but many leaders are still approaching it from the sidelines. While marketing and product functions often get the limelight, customer support remains one of the…

SearchUnify at Info-Tech LIVE 2025: Powering the Future of Support with Agentic Intelligence

Support That Misses the Mark—Like a Playlist Stuck on Repeat Ever had a playlist that just won’t match your vibe, making you skip track after track? That’s customer support without AI—slow, frustrating, and out of sync with users' needs. But imagine support that actually listens, anticipates issues, resolves them fast,…

AI Agents Useful Case Studies From Around the World

Modern enterprises confront data volumes and real‑time demands that outstrip human capacity. Manual processes - whether balancing thousands of SKUs, reviewing legal contracts, triaging emergency patients, or answering citizen queries, are inherently slow, error‑prone, and cost‑intensive. AI agents solve these pain points by automating repetitive, data‑heavy tasks at machine speed…

Agent Helper vs. AptEdge vs. TheLoops: Which Agent Assist Tool is Right for You?

This blog breaks down how Agent Helper, AptEdge, and TheLoops compare across capabilities like knowledge suggestions, predictive insights, and case intelligence—so you can choose the best tool for your support strategy.

Top 5 Enterprise AI Agent Platforms in 2025

AI agents are gaining traction— evolving from emerging technology to a game changer for enterprises. Around 90% of industry leaders think AI helps companies boost their revenue. Here's how! Leveraging AI agents for enterprises can result in a 55% increase in efficiency and a 35% reduction in cost by automating…

SearchUnify Governance Layer: Building Trust Through Security and Compliance

Data is like gold these days—super valuable. That’s why keeping it safe and private is more important than ever. As more companies start using AI and smart search tools to work faster and smarter, they also need better ways to keep their data in check. That’s where SearchUnify’s Governance Layer…

Top 5 AI Agents Use Cases in Customer Support

Statista reports, “ In 2025, around 67% of companies are planning to adopt AI agents in their workflows worldwide.” This indicates an increase in investment in AI agents to transform the business. Even McKinsey has estimated an annual value of over $2.6 trillion that could be generated by generative AI,…

Smarter Together: Where Agentforce Meets SearchUnify for a Unified Intelligent Support Experience

Salesforce Agentforce is helping enterprises usher in a new era of customer engagement, where AI agents built on trusted CRM data streamline workflows, accelerate response times, and elevate user experiences. As organizations continue to explore the possibilities of automation and intelligent service delivery, there’s growing interest in amplifying these capabilities…