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Top AI Agents for Customer Service: 5 Proven to Elevate Support & Self-Service

From AI-powered copilots to quality auditors and knowledge builders, discover five top AI agents that are revolutionizing customer support and driving smarter self-service.

5 AI Agent Use Cases Businesses Can’t Afford to Ignore

Imagine an AI-powered “digital worker” planning, learning, and taking autonomous actions to streamline your business operations, whether in customer support, marketing, human resources, or any other sector. Amazing, right? Well, that’s the power of AI Agents.

5 Ways AI in Customer Service is Transforming Support Operations in 2025

AI Support Agent is reshaping the self-service landscape by offering real-time, personalized assistance, deflecting tickets, and improving CSAT—all while reducing cost.

AI Support Agent: Your Fast Track to Cost-Efficient Self-Service

AI Support Agent is reshaping the self-service landscape by offering real-time, personalized assistance, deflecting tickets, and improving CSAT—all while reducing cost.

Conversational AI for Customer Support: Benefits & Use Cases

Choosing the right knowledge management solution is critical for business efficiency. In this in-depth comparison of SearchUnify Knowbler vs. Document360, we break down their AI capabilities, automation features, and impact on customer support teams to help you make an informed decision.As per a report shared by Salesforce, “ 80% of…

A Complete Guide to Autonomous AI Agents

According to Markets and Markets report, “ The autonomous AI and autonomous agents market is expected to reach an estimated worth of USD 28.5 billion by 2028 at a CAGR of 43% during the forecast period.” This signals an increased investment in autonomous AI solutions to stay ahead of the…

Rethinking AI Strategy: From Individual AI Agents to Coordinated Intelligence

For many organizations, AI strategy still amounts to a checklist: a chatbot for customers, a search assistant for agents, and a few analytics tools scattered across the support ecosystem. On paper, these deployments look like progress. In practice, they often function as isolated silos, each solving a narrow problem and…

SearchUnify at CCW 2025: Why Agentic AI Belongs on the C-Suite Agenda

The New C-Suite Blind Spot "AI belongs in support, but does it belong on the executive agenda?" The enterprise AI conversation is louder than ever, but many leaders are still approaching it from the sidelines. While marketing and product functions often get the limelight, customer support remains one of the…

SearchUnify at Info-Tech LIVE 2025: Powering the Future of Support with Agentic Intelligence

Support That Misses the Mark—Like a Playlist Stuck on Repeat Ever had a playlist that just won’t match your vibe, making you skip track after track? That’s customer support without AI—slow, frustrating, and out of sync with users' needs. But imagine support that actually listens, anticipates issues, resolves them fast,…

AI Agents Useful Case Studies From Around the World

Modern enterprises confront data volumes and real‑time demands that outstrip human capacity. Manual processes - whether balancing thousands of SKUs, reviewing legal contracts, triaging emergency patients, or answering citizen queries, are inherently slow, error‑prone, and cost‑intensive. AI agents solve these pain points by automating repetitive, data‑heavy tasks at machine speed…