SearchUnify is a leading Enterprise Agentic Platform that powers enterprise search and fuels a suite of AI applications for a future-proof customer self-service and support strategy. The platform and the suite of next-gen applications – that include an Intelligent Chatbot, Agent Helper, Community Helper, KCS Enabler, and Escalation Predictor – make for a future-proof support ecosystem.
Give your agents a unified view of customer information, eliminate platform hoping for quicker interactions.
Extract case signals and user sentiments using NLP to predict tickets that can go south and thwart escalations.
Automatically match the agent expertise, customer history, etc., to assign cases and improve FCR & customer satisfaction.
Track crucial metrics and extract hidden patterns to personalize interactions and present customers with customized solutions.
We offer native connectivity with a plethora of platforms that your support teams leverage
Harness SearchUnify's cognitive search for seamless search and support experiences within Salesforce Service Cloud
Create integrated information discovery and support experiences with SearchUnify for Zendesk Support
Leverage SearchUnify within Dynamics 365 for streamlined support and elevated customer experiences
Integrate the power of SearchUnify with your ServiceNow instance for proactive incident resolution and support
Recognized our application 'Agent Helper' as "next-gen" and "enabling effective collaborative support"
"360° view of the user journey to agents for a relevant first response is very special feature"
"Outstanding use of technology to develop the next-gen tools for better service of the customers"
Don’t just believe everything we say. Not yet. Experience the power of unified cognitive technology and see how it helps you delight your customers, stakeholders, and employees. Take a live demo. It’s free!
