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Embed Agentic AI across your Enterprise
Leverage Unified Data
Select Optimal Models
Forge Operational Resilience
Ensure Ethical Autonomy
Deploy with Confidence
AI Agents Engineered for Your Business Functions
IT
Marketing
Customer Support
Sales
Human Resource
AI Agents for Customer Support
A versatile, secure, cloud-hosted ecosystem of prebuilt AI Agents that leverage SearchUnifyFRAG™ and 100 out-of-the-box tools to unify data and integrate CRUD capabilities to the system. Automates self-service, augments support workflows, and deepens customer engagement, all while holistically elevating enterprise support operations and boosting efficiency.
AI Support Agent
AI Competency Agent
AI Knowledge Agent
AI Escalation Manager
AI Case Quality Auditor
AI Workflow Automation Agent
AI Feedback Analyst
AI Proactive Support Agent
AI Agent Partner
SearchUnify Agentic AI Architecture
At the core of the SearchUnify Agentic platform is the capability to achieve end-to-end execution of tasks within enterprise business functions. Its library of AI agents seamlessly exchanges data, coordinates through distributed orchestration, and dynamically negotiates via MCP protocols: enabling complex, multi-step task execution both individually and collectively.
LLMs enrich the reasoning component of Agentic AI by enabling complex planning, natural language understanding, and contextual memory. Leveraging BYOLLM, the platform seamlessly uses any preferred model, facilitating tool utilization and continuous self-improvement, empowering AI Agents to generate coherent responses, adapt to new scenarios, and decide autonomously.
The platform features a sophisticated memory module that facilitates complex task execution. It executes deep contextual understanding and temporal consistency. Leveraging proprietary SearchUnifyFRAG™ technology, it unifies siloed content to enhance short-term working memory, while the Insights Engine serves as long-term episodic and semantic memory, preserving critical data. This synergy enables the AI Agents to recall patterns, rules, and past interactions: facilitating informed, contextually relevant decisions that drive business success.
At the heart of the SearchUnify Agentic platform are Model Context Protocols (MCPs). These pre-built protocols ensure contextual accuracy for AI models, enabling precise task execution across diverse business functions. Leveraging an expansive network of in-house connectors, MCPs drive accelerated time-to-value for AI initiatives and significantly enhance operational efficiency.
Transform Customer Support Outcomes to Drive Higher CSAT
Enhance Self-Service Experience
Deliver Empathetic AI Support
Augment Support Efficiency
Sustain Service Excellence at Scale
Fuel Knowledge-Centered Support
Maximize Customer Service ROI
Real World Customer Success Stories
Automation Anywhere, a global leader in Robotic Process Automation, sought to enhance support efficiency and improve customer experience by strengthening knowledge capture, VoC integration, and data usability. By deploying SearchUnify Knowbler, they intelligently transformed their content creation, leveraging pre-built templates, AI-generated titles, and customizable prompts to meet real-time support needs more effectively.
Key Outcomes:
Accelerated knowledge delivery, reduced content creation effort, and enhanced support team productivity.
Boost in knowledge creation
More contributing agents
Cut in publishing time
Accela, a leading govtech provider, sought to elevate the precision and depth of its conversational support, ensuring customers received highly accurate, relevant, and insightful assistance. By implementing SearchUnify Virtual Assistant (SUVA), they revolutionized their virtual agent capabilities, meticulously fine-tuning prompts, significantly improving response accuracy, and unlocking actionable performance metrics to drive continuous enhancement.
Key Outcomes:
Lesser cost per interaction and improved user satisfaction, winning a Gold Stevie Award for Best Use of Technology.
Support Cost Savings
Response Accuracy
Gold Stevie Award
Cornerstone OnDemand, a global leader in talent management software, sought to elevate its support experiences and enhance agent productivity. They aimed to achieve this by centralizing fragmented content and gaining deeper insights into customer needs. By implementing SearchUnify's Cognitive Search and Knowbler, Cornerstone OnDemand transformed their knowledge ecosystem, unifying search across all sources, unlocking profound content insights, and streamlining case management through intelligent, AI-driven workflows.
Key Outcomes:
A surge in self-service resolution and boost in CSAT, with improved agent efficiency & faster case closures, and same-day resolutions.
Self-Service Resolution Rate
Higher CSAT
Higher Same Day Resolution
EBSCO, a prominent provider of online research content to institutions in the eLearning space and beyond, aimed to enhance content discoverability and user engagement. By adopting SearchUnify Cognitive Platform, EBSCO streamlined search experiences with enhanced search functionalities and content weighing, making their research content more accessible. Furthermore, in-depth insights helped in refining content, leading to an increased user engagement.
Key Outcomes:
An increase in Academy content views, stronger learner engagement, and a streamlined user experience across the platform.
Growth in Academy Views
Improved Content Visibility
Actionable Insights
ABBYY, a global provider of digital intelligence solutions, aimed to maximize self-service effectiveness and knowledge base utility to drive greater support efficiency across teams. With the integration of SearchUnify Cognitive Search, they seamlessly elevated their support ecosystem, optimizing their knowledge base, ensuring superior content discoverability, and equipping users with actionable, AI-driven insights and recommendations.
Key Outcomes:
A significant improvement in self-service support and case resolution times, empowering customers to resolve issues independently and driving overall operational efficiency.
Increase in Self-Service Resolution Rate
Reduction in Case Resolution Time
Average Deflection
Industry Recognitions
STRONG PERFORMER
Grazitti Interactive: Forrester Wave™ Strong Performer for Knowledge Management.
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STRONG PERFORMER
Grazitti Interactive: Forrester Wave™ Strong Performer for Knowledge Management.
Explore More
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Frequently Asked Questions
Agentic AI refers to AI systems that can autonomously perceive, reason, plan, and act to achieve specific goals. It continuously learns from interactions and contextual data to proactively optimize processes, deliver personalized responses, and streamline complex tasks with minimal manual intervention.
Agentic Workflows are the orchestrated, end-to-end automation processes powered by Agentic AI that streamline cross-functional tasks and boost overall operational efficiency. With SearchUnify AI agents entire workflows across enterprise functions can be intelligently optimized. This dynamic capability empowers organizations to achieve significant efficiency gains, deliver superior customer experiences, and unlock new levels of business agility.
SearchUnifyFRAG (Federated Retrieval Augmented Generation) is our innovation that synergizes three layers of Federation, Retrieval, and Augmented Generation, it enhances the model for more context-aware, personalized, and efficient response generation.
SearchUnify meets the strictest security compliance standards of ISO 27001:2013, HIPAA, SOC 2, and others. It does so by adding a governance layer with granular access controls: securely storing data and retrieving it with zero retention. Moreover, SearchUnify maintains a detailed audit trail of all prompts, responses, and trust signals, providing complete visibility into the AI’s decision-making process.
Security & Privacy
