Madhuri Tripathi

9 Factors That Can Improve the Health of Your Content

January 5, 2021

The health of your content is directly related to the success of your enterprise search engine. So, how will you determine the health of your content? Read on.

5 Factors to Consider Before You Invest in An Enterprise Search Engine

September 10, 2020

When it comes to investing in an enterprise search engine, making informed decisions is crucial. This post covers 6 important factors that can help you with that.

7 Effective Ways to Elevate Community Engagement with Cognitive Search

September 2, 2020

ML and NLP combined search solutions are what you need to enhance the user experience on your community website. Read on to know more.

6 Substantial Ways Gamification Improves Support Outcomes

August 24, 2020

Gamifying tasks of a support team can garner better productivity among support agents. Read on to understand how.

Improving Employee Experience with TSIA’s E‑Pyramid for AI in Support

August 19, 2020

While organizations focus on the CX, the employee experience often gets blurred in the background. Read on to understand how this can be fixed.

Prerequisites for Making Self-Service Success a Reality

July 28, 2020

More and more customers are resorting to self-service portals to resolve their queries. With this blog, learn how their experience can be enhanced.

How to Level up Your Customer Service With Effective Knowledge Management

July 23, 2020

KM has become increasingly important with the tech renewing each day. It strengthens the org’s support team. With this post, develop an insight into it.

5 Effective Ways to Manage Your Remote Contact Center Workforce

July 16, 2020

In the current times, the organizations are working remotely with their teams. Ensuring that the employee-productivity and engagement are the crucial points that the managers and the support reps are aiming to achieve. Read on to know more.

6 Ways to Future Proof Your Customer Service Strategy

July 9, 2020

Customer service is not like it used to be. There are new channels and sky-high expectations. How can businesses adapt? Read on for answers.

7 Ways Cognitive Technology can Help Improve Customer Effort Score

June 16, 2020

Customer Effort Score is everything a brand needs to pivot to in these times of cognitive technology. Let’s have a look at what a CES exactly is and how cognitive tech supports it.