Beyond QA: Building a Continuous Case Quality Engine Download the eBook
Is Your Knowledge Base Ready for AI Agents? Download the Whitepaper
Choosing between Building or Buying? Before you commit, get the facts Download Whitepaper
Recognized in Everest Group’s Enterprise Search PEAK Matrix^® 2026 Know More

Is Your Knowledge Base Ready for AI Agents?
The "Lego Logic" to Restructure Enterprise Knowledge

Build or Buy AI Agents for support?
Use our step-by-step framework to evaluate the true technical, operational, and financial assumptions of your AI strategy.

SearchUnify has been named a Major Contender in Everest Group’s Enterprise Search Products PEAK Matrix^® Assessment 2026.

Beyond QA: Building a Continuous Case Quality Engine
A practical guide to scaling quality, improving agent coaching, and
turning every support interaction into a learning opportunity.

Alan Pelz-Sharpe

Founder & Principal Analyst, Deep Analysis

Alan has over 25 years of experience in the IT industry, working with a wide variety of end-user organizations like FedEx, The Mayo Clinic & Allstate and vendors from Oracle and IBM to start-ups around the world. Alan was formerly Consulting Director at Indian Services firm Wipro, Research Director at 451 and VP for North America at industry analyst firm Ovum. He is regularly quoted in the press including the Guardian, Wall Street Journal and Business Insider. Alan’s current research focuses on the impact of AI & Blockchain in the Enterprise.