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26 Quarters of Search Leadership. Now Leading the Future of Knowledge Management. Read More
AI Agent Partner: From Answers to Intelligent Case Resolution Watch Now
Meet SearchUnify at TSW 2026: Confident Answers. Questionable Facts. Book a Meeting
26 Quarters of Search Leadership.
Now Leading the Future of Knowledge Management.
Recognized across Enterprise, Mid-Market & Overall Grid reports.
Product Innovation Webinar
AI Agent Partner:
From Answers to Intelligent Case Resolution
Speakers

Disha Hari
Consultant - Product Management
SearchUnify

Sudheendra Kumar
Director, Technical Support
Revenera

Divanshi Arora
Senior Manager,
Customer Marketing and Strategic Alliances,
SearchUnify
Confident Answers, Questionable Facts:

Because sounding right isn't the same as being right.
Oct 19–21, 2026
ARIA Las Vegas
Booth #321
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Resolution vs Deflection: What Really Defines Success

Resolution vs Deflection: What Really Defines Success

Two metrics that sound alike on a dashboard, but tell very different stories about customer experience and cost.

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