Customer Support

Unlocking the Full Potential of MS Dynamics 365

Unlocking the Full Potential of MS Dynamics 365

October 1, 2020

Microsoft Dynamics 365 is one of the most widely used business application platforms. Read this blog to know how cognitive search can amplify its capabilities.

How to Improve Average Handle Time Without Compromising on CSAT

How to Improve Average Handle Time Without Compromising on CSAT

September 29, 2020

AHT is a measurement of how long an interaction with a customer takes. Read on to know how you can calculate and reduce it without compromising on CSAT score.

How to Leverage Semantic Search to Step up Your Customer Support Game

How to Leverage Semantic Search to Step up Your Customer Support Game

September 17, 2020

Read on to know how cognitive technology powers semantic models to deliver contextual results. Also, learn how you can transform your customer support game by deploying ML algorithms.

5 Pragmatic Ways to Ensure Successful KCS Implementation

5 Pragmatic Ways to Ensure Successful KCS Implementation

August 27, 2020

Not getting the desired results from your KCS initiatives? Here are 5 surefire ways to get the most out of your KM program.

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Support (re)Focus 2021 – A Virtual Customer Conference