SearchUnify's Enterprise Agentic Platform and Applications

SearchUnify's Unified Cognitive Platform

SearchUnify is a leading Enterprise Agentic Platform that powers enterprise search and fuels a suite of AI applications for a future-proof customer self-service and support strategy. The platform and the suite of next-gen applications – that include an Intelligent Chatbot, Agent Helper, Community Helper, KCS Enabler, nd Escalation Predictor – make for a future-proof support ecosystem.

Choose From An Arsenal of Futuristic Support Applications

Leverage AI-powered apps built on a scalable unified cognitive search platform

SearchUnify's Agent Helper

Shorten turnaround time & augment agent productivity with a unified view of case resolving information, user journey insights and top related experts

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Higher CSAT. Better Self-Service Experience. Augmented Support Efficiency.

Here’s how SearchUnify helps you find the holy grail of customer service

Drive Self-Service Success

Improve the findability of relevant information across your digital properties - irrespective of where the information resides. Deliver an impeccable self-service experience to your customers, prospects, partners, and employees.

Decrease Average Handle Time

Empower your support agents to quickly find and access all the information and help they need to resolve more customer queries in less time. Reduce AHT, increase customer delight.

Augment Support Efficiency

Go beyond simple automation of mundane processes - predict cases and then smartly sort, triage, and route them. Assign every case to the best-fit agent based on the agent expertise and the case sentiment.

Increase First Call Resolution

Equip your agents with cutting-edge technology and tools that empower them to understand and resolve customer queries in the first contact. Improve the experience of your customers as well as agents.

Drive Knowledge-Centered Support

Implement next-gen support programs like knowledge-centered support (KCS) and intelligent swarming successfully. Measure, quantify, and showcase the success of these initiatives.

Maximize Your Customer Service ROI

Measure, quantify, maximize, and showcase ROI in your entire support ecosystem. Save ~$1 Million in support cost in three months of deployment with quick time to value.

Here's What the Best in Business Have to Say About SearchUnify

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By using SearchUnify to harness the power of AI, Bluebeam was able to use technology to dramatically improve our customers’ support experience.

Jim Atkinson

President and Chief Customer Officer, Bluebeam, Inc.

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For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest.

Giri Iyer

Chief Customer Officer, Rubrik Inc.