SearchUnify's Agent Helper
Shorten turnaround time & augment agent productivity with a unified view of case resolving information, user journey insights and top related experts
Learn MoreSearchUnify is a leading Enterprise Agentic Platform that powers enterprise search and fuels a suite of AI applications for a future-proof customer self-service and support strategy. The platform and the suite of next-gen applications – that include an Intelligent Chatbot, Agent Helper, Community Helper, KCS Enabler, nd Escalation Predictor – make for a future-proof support ecosystem.
Leverage AI-powered apps built on a scalable unified cognitive search platform
Shorten turnaround time & augment agent productivity with a unified view of case resolving information, user journey insights and top related experts
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Here’s how SearchUnify helps you find the holy grail of customer service
Improve the findability of relevant information across your digital properties - irrespective of where the information resides. Deliver an impeccable self-service experience to your customers, prospects, partners, and employees.
Empower your support agents to quickly find and access all the information and help they need to resolve more customer queries in less time. Reduce AHT, increase customer delight.
Go beyond simple automation of mundane processes - predict cases and then smartly sort, triage, and route them. Assign every case to the best-fit agent based on the agent expertise and the case sentiment.
Equip your agents with cutting-edge technology and tools that empower them to understand and resolve customer queries in the first contact. Improve the experience of your customers as well as agents.
Implement next-gen support programs like knowledge-centered support (KCS) and intelligent swarming successfully. Measure, quantify, and showcase the success of these initiatives.
Measure, quantify, maximize, and showcase ROI in your entire support ecosystem. Save ~$1 Million in support cost in three months of deployment with quick time to value.
