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SearchUnify's Unified Cognitive Platform

SearchUnify is a leading Enterprise Agentic Platform that powers enterprise search and fuels a suite of AI applications for a future-proof customer self-service and support strategy. The platform and the suite of next-gen applications – that include an Intelligent Chatbot, Agent Helper, Community Helper, KCS Enabler, nd Escalation Predictor – make for a future-proof support ecosystem.

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Choose From An Arsenal of Futuristic Support Applications

Leverage AI-powered apps built on a scalable unified cognitive search platform

AgentHelper

SearchUnify's Agent Helper

Shorten turnaround time & augment agent productivity with a unified view of case resolving information, user journey insights and top related experts

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Chatbots

SearchUnify's Chatbots

Solve customer queries faster, boost case resolution and elevate support CSAT with intelligent chatbots that leverage enterprise-wide knowledge and search insights

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CommunityHelper

SearchUnify's Community Helper

Elevate community engagement with an ‘always on’ bot for your community that keeps an eye on new discussions and threads and provides meaningful, sentiment adaptive responses 24*7

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EscalationPredictor

SearchUnify's Escalation Predictor

Streamline service delivery with a proactive ticket analysis system for real-time insights into case sentiment and probability of escalation to drive first contact resolution

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KCSEnabler

SearchUnify's KCS Enabler

Revolutionize support knowledge creation and discovery with a KCS v6 aligned cognitive application for improved support documentation and unparalleled support turnarounds

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Higher CSAT. Better Self-Service Experience. Augmented Support Efficiency.

Here’s how SearchUnify helps you find the holy grail of customer service

Here's What the Best in Business Have to Say About SearchUnify

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