Revolutionize the Way Users Search for Answers on Your Drupal Site
Control the search experience on your Drupal site with results optimization from SearchUnify. Manually boost relevant results to the top of the page for higher content engagement and a richer user experience.
SearchUnify algorithms leverage Natural Language Understanding to identify the context of the user query, with an intelligent autocomplete that understands what your user is searching for on your Drupal site.The self-learning algorithm identifies synonyms and spelling errors, quickly adding them to their dictionary to display the correct result.
Unify all your content sources – from blog posts, FAQs, discussion boards, documentation etc. – for a streamlined search experience. With SearchUnify, you can integrate your Drupal site with multiple external and internal content sources.
Classify your content with custom facets for your Drupal site to help users distinguish between results on the basis of content source, category, date range, price, type of documents – any tag can be added manually!
SearchUnify’s AI-driven algorithms identify the context behind a search query by leveraging search data and behavior to better understand what a user is saying and recommend relevant content to help them solve their problems.
Leverage virtual assistants built on search intelligence to provide instantaneous support to your users. SearchUnify’s smartbots can search for data across your enterprise to retrieve relevant information and also take into account a user’s journey across your Drupal site to provide unique responses.
After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information from MadCap Flare inside Salesforce console. Similarly, customers could also access more relevant content within the Help Center. We got more than we asked for and for that a big shout out to the folks at SearchUnify.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest. If a vendor doesn’t have the responsiveness or desire to actually look beyond the product and think of a solution, the vendor-customer relationship may be short-lived. This is where the SearchUnify team delighted us with its agility and responsiveness.
As the Zuora Community Strategist, the level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful. Not only does it give me a glimpse into the behavior of our community’s visitors so that we can create a better, more optimized experience for them, but it also highlights the content gaps so that my team can quickly add needed content in the Community. At the end of the day, we want all Zuora Community users to be able to get the answer they need, as quickly as possible.
The reason we chose SearchUnify over the other enterprise search products is its speed and ease of deployment. It’s an amazingly flexible search product that provides cross-channel content search functionality. I particularly love the fact that we are able to securely share relevant information from all of our portals, whether public or private. Above all, the ability to analyze users’ search behavior and our content’s effectiveness is something that keeps us one step ahead of user expectations.