Drive self-service success for your employees, partners, and customers by providing the most relevant information to your Lightning community users effortlessly.
Enable users to search unlimited information sources (cloud and on-premises) on your Lightning community
Get all the flexibility you need while configuring drag-and-drop search inside the Community Builder or adding it to existing VisualForce pages. Effortlessly integrates with your Customer Service (Napili), Partner Central, Customer Account Portal or BYO (Build Your Own) templates
Tap into AI to present users with personalized results and recommendations depending on their role, access permissions, and search behavior
Allow service agents to focus on tackling the toughest issues by empowering community members to solve their problems quicker and more often
Amplify your community’s effectiveness by embedding it with an AI-driven virtual assistant. It leverages natural language understanding (NLU) and machine learning for personalizing responses. The 24/7/365 availability coupled with interactive, action-oriented responses pave way for better customer experience and CSAT
Refine search on your community using customized facets that users can easily navigate through to find the right result
Utilize behavioral insights to identify gaps in content and measure KPIs like case deflection and engagement on your community
Boost relevance and discovery by controlling the search rankings of the most important content pieces, manually and automatically
Deliver contextual suggestions & prompt responses to users’ queries, motivating them to like and share useful content
Provide contextual results and proactively recommend information that can help users solve problems related to their use case or personas
Track visitors’ journey and personalize interactions by showing optimized content across all touchpoints
After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information from MadCap Flare inside Salesforce console. Similarly, customers could also access more relevant content within the Help Center. We got more than we asked for and for that a big shout out to the folks at SearchUnify.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest. If a vendor doesn’t have the responsiveness or desire to actually look beyond the product and think of a solution, the vendor-customer relationship may be short-lived. This is where the SearchUnify team delighted us with its agility and responsiveness.
As the Zuora Community Strategist, the level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful. Not only does it give me a glimpse into the behavior of our community’s visitors so that we can create a better, more optimized experience for them, but it also highlights the content gaps so that my team can quickly add needed content in the Community. At the end of the day, we want all Zuora Community users to be able to get the answer they need, as quickly as possible.
The reason we chose SearchUnify over the other enterprise search products is its speed and ease of deployment. It’s an amazingly flexible search product that provides cross-channel content search functionality. I particularly love the fact that we are able to securely share relevant information from all of our portals, whether public or private. Above all, the ability to analyze users’ search behavior and our content’s effectiveness is something that keeps us one step ahead of user expectations.