Leverage a unified set of search results and robust insights to drive knowledge-centred support
Instantly index content from enterprise platforms like Lithium, SharePoint, JIRA etc. with out-of-the-box connectors or a robust API, providing your customer support agents with a single set of unified results from practically anywhere, anytime!
Empower your agents to cut through the noise to get to the information they need when they need it. By learning which search outcomes are able to resolve cases based on previous user sessions, SearchUnify recommends content right within the case view and auto-tunes it so that the most helpful result appears at the top.
Discover and fill content gaps, and identify potential issues much faster with rich insights into how your agents search for and use case-resolving content. Take advantage of extensive inbuilt reporting that is completely customizable!
Personalize search experiences with tailored layouts and advanced filters that make the experience engaging for users and help classify information for easier discovery
SearchUnify provided responsive project management, high technical acumen and timely communication throughout our deployment.
After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest.
The level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful.