SearchUnify for Zendesk Support

Access multiple information sources from within your Zendesk console. Deliver more relevant responses.

Accelerate Ticket Resolution and Enhance Agent Productivity

SearchUnify empowers agents to fasten ticket resolution by leveraging AI. It fetches data from multiple sources within the enterprise and increases support efficiency.

Integrate Multiple Information Sources at One Place

SearchUnify integrates all your content sources with your Zendesk Support console. This enables your support agents to access content (wherever it resides) from the Zendesk console, hence reducing response time.

'Tune' it for Speed & Relevance

SearchUnify is equipped with AI-powered search algorithms that automatically rank your ticket-resolving content based on its relevance to the query. You can also manually tune the results and customize their ranking.

Get Insights to Create Better Help Content

Nothing disappoints your agents more than when they can’t find the relevant response to a user query. With deep analytics and search insights provided by SearchUnify, you can identify and fill these content gaps and leave no important query unanswered in the future.

Improve Navigation and UX with Facets

SearchUnify structures and segments your enterprise information well with facets. This enables better navigation and search experience for your support agents.

Experience SearchUnify

SearchUnify is the right enterprise search solution for you. Get a live demo in your environment of choice and see how AI-based search transforms user engagement and helps you achieve your business objectives.
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