Leverage AI-powered search to drive contextual self‑service and redefine engagement on your Salesforce Community
Leverage personalization and deep analytics to boost CSAT on your Salesforce Community
With the help of SearchUnify’s 55+ native connectors, you can instantly index knowledge from any enterprise platform like Salesforce, JIRA, SharePoint, etc. This helps unify all the data trapped across channels and provides a connected experience within your Salesforce-powered community.
Modern users prefer to self-serve. But the trouble comes knocking at support teams’ doors when irrelevant results stand up on top of SERPs within your Salesforce-infused platform. SearchUnify’s auto-tuning and manual tuning might help. The former allows the algorithms to automatically tune up the results. In contrast, the latter allows the admin to manually control the ranking for a specific keyword, content source, intent, etc.
Maximize conversions with a self-learning engine that analyzes search behavior to display the most relevant results and recommendations. NLU algorithms enable SearchUnify to understand what your users are searching for, accounting for the use of synonyms or lapses in spelling and grammar.
You wouldn’t want the members to scour every nook and cranny of your community to find helpful content, right? With SearchUnify, you can classify all knowledge with custom tags and populate the best results at the top. Additionally, its smart facets analyze user data—profile, search history, behavior, location, etc.—to proactively select apt facets for every visitor and display the most relevant results. Impressive, right?
Built on top of ML, NLP, and unsupervised, adaptive learning models, SearchUnify’s intelligent chatbot fetches accurate results from across repositories, creates personalized & contextual responses, and provides real-time insights with your Salesforce-led community. All this enhances the overall community experience for customers. But when push comes to shove, the bot uses NLG to summarize the conversation for the support engineer for a seamless handoff, elevating support agent workflows.
SearchUnify’s Community Helper is an ‘always on’ bot for your Salesforce community that keeps an eye on new discussions and threads and provides meaningful responses 24*7. It uses sentiment adaptive templates and your content repositories to frame auto responses.
What could be better than providing the user with what they want before they even realize it? SearchUnify’s analytical reports—content gap reports, self-service metrics, conversion ratio, bounce rates, etc.—might come in clutch. This helps you identify and bridge any content gaps for a seamless experience. Also, you can quantify your Salesforce community’s success accurately and take action based on that.
Know the latest trends and best practices in customer support
View all ResourcesDon’t just believe everything we say. Not yet. Experience the power of unified cognitive technology and see how it helps you delight your customers, stakeholders, and employees. Take a live demo. It’s free!
