SearchUnify for Salesforce Community Cloud

AI-powered search for smarter self-service on communities

Build an Engaging Salesforce Community with Cognitive Search

Drive self-service success for your employees, partners, and customers by providing the most relevant information to your Lightning community users effortlessly.

Access Multiple Content Sources at One Place

Enable users to search unlimited information sources (cloud and on-premises) on your Lightning community

Leverage Out-of-the-Box Integration with Your Lightning Community

Get all the flexibility you need while configuring drag-and-drop search inside the Community Builder or adding it to existing VisualForce pages. Effortlessly integrates with your Customer Service (Napili), Partner Central, Customer Account Portal or BYO (Build Your Own) templates

Quick Deployment

Personalize Everyday Searches with AI

Tap into AI to present users with personalized results and recommendations depending on their role, access permissions, and search behavior

Transform Your Lightning Community into a Case Deflection Engine

Allow service agents to focus on tackling the toughest issues by empowering community members to solve their problems quicker and more often

Craft a UI that Guides Your Audiences

Refine search on your community using customized facets that users can easily navigate through to find the right result

Optimize the Community for Success with Powerful Analytics

Utilize behavioral insights to identify gaps in content and measure KPIs like case deflection and engagement on your community

Content Gap Analysis

Heighten Relevance on Your Knowledge-Based Platforms

Boost relevance and discovery by controlling the search rankings of the most important content pieces, manually and automatically

Increase Community Engagement with Smarter Conversations

Deliver contextual suggestions & prompt responses to users’ queries, motivating them to like and share useful content

Propel Self-Service Success Using Machine Learning and NLP

Provide contextual results and proactively recommend information that can help users solve problems related to their use case or personas

Enhance User Experience by Leveraging Customer Journey Data

Track visitors’ journey and personalize interactions by showing optimized content across all touchpoints

Experience SearchUnify

SearchUnify is the right enterprise search solution for you. Get a live demo in your environment of choice and see how AI-based search transforms user engagement and helps you achieve your business objectives.

Our Customers love us

  For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest. If a vendor doesn’t have the responsiveness or desire to actually look beyond the product and think of a solution, the vendor-customer relationship may be short-lived. This is where the SearchUnify team delighted us with its agility and responsiveness.

- Giri IyerSenior Vice President, Global Customer Support and Success Rubrik, Inc.

  As the Zuora Community Strategist, the level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful. Not only does it give me a glimpse into the behavior of our community’s visitors so that we can create a better, more optimized experience for them, but it also highlights the content gaps so that my team can quickly add needed content in the Community. At the end of the day, we want all Zuora Community users to be able to get the answer they need, as quickly as possible.

- Lana LeeSenior Manager & Strategist Zuora Community

  The reason we chose SearchUnify over the other enterprise search products is its speed and ease of deployment. It’s an amazingly flexible search product that provides cross-channel content search functionality. I particularly love the fact that we are able to securely share relevant information from all of our portals, whether public or private. Above all, the ability to analyze users’ search behavior and our content’s effectiveness is something that keeps us one step ahead of user expectations.

- James GoerkeManager, Global Support Vlocity