Proprietary NLP (Natural Language Processing) and Machine Learning work together to understand the context of what’s written and surface personalized recommendations
Unify All Your Content Sources at One Point of Search
Find answers to your queries in the first go without leaving Salesforce, regardless of where information resides (JIRA, MadCap, MindTouch, Lithium etc.), thanks to support for federated search in SearchUnify
Create Customer-Centric Content with Deep Analytics
Powerful analytics provide rich behavioral insights that can be used to guide content creation for the end user
SearchUnify is the right enterprise search solution for you. Get a live demo in your environment of choice and see how AI-based search transforms user engagement and helps you achieve your business objectives.
As the Zuora Community Strategist, the level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful. Not only does it give me a glimpse into the behavior of our community’s visitors so that we can create a better, more optimized experience for them, but it also highlights the content gaps so that my team can quickly add needed content in the Community. At the end of the day, we want all Zuora Community users to be able to get the answer they need, as quickly as possible.
- Lana LeeSenior Manager & Strategist Zuora Community
The reason we chose SearchUnify over the other enterprise search products is its speed and ease of deployment. It’s an amazingly flexible search product that provides cross-channel content search functionality. I particularly love the fact that we are able to securely share relevant information from all of our portals, whether public or private. Above all, the ability to analyze users’ search behavior and our content’s effectiveness is something that keeps us one step ahead of user expectations.