SearchUnify for salesforce

Access information across your enterprise sources and provide quick answers

Enterprise Search For Salesforce Clouds

SearchUnify for Salesforce Community Cloud

Drive self-service success by providing the most relevant information effortlessly to your community users. Show content from your community components – KnowledgeBase, Cases, Profiles, Ideas, and Chatter – and external information sources to a single point of search. Improve user engagement and experience on your Visualforce or Lightning community.

SearchUnify for Salesforce Service Cloud

Empower your support engineers to resolve customer queries faster without having to leave the Service Console. Help them quickly access relevant information residing in disparate sources and platforms. Decrease case resolution time and increase customer and employee satisfaction.

Deliver the Best Self-Service Experience

Salesforce communities (Visualforce and Lightning) are robust channels to drive user engagement and support. Salesforce Service Cloud is the world’s best service platform. Bring the power of AI-driven Enterprise Search to your Salesforce Community and Service Clouds.

Drive higher case deflection and self-service success, leveraging the following features of SearchUnify:

  • Deliver the most relevant information residing within your Salesforce Clouds (Sales, Service, Communities) as well as on other information sources (Madcap, Mindtouch, JIRA…) using machine learning
  • Deploy your enterprise search on Visualforce or Lightning communities without hassle, utilizing the out-of-the-box (OOTB) integration feature of SearchUnify
  • Leverage the administrative dashboard to track users’ search experience and customize it without any technical expertise. Also, monitor employees’ search behavior to enhance their productivity
  • Find answers to your queries in the first go without leaving Salesforce, regardless of where the relevant piece of information is residing – thanks to support for federated search in SearchUnify

To get a detailed picture of how SearchUnify advances Salesforce search, visit our Features page.

Experience SearchUnify

SearchUnify is the right enterprise search solution for you. Get a live demo in your own environment of choice and see how artificial intelligence based search transforms user engagement and help you achieve your business objectives.

Our Customers love us

Testimonial Quotes  The reason we chose SearchUnify over the other enterprise search products is its speed and ease of deployment. It’s an amazingly flexible search product that provides cross-channel content search functionality. I particularly love the fact that we are able to securely share relevant information from all of our portals, whether public or private. Above all, the ability to analyze users’ search behavior and our content’s effectiveness is something that keeps us one step ahead of user expectations.

- James Goerke, Manager, Global Support Vlocity