SearchUnify for Microsoft Dynamics 365

Streamline Support Efforts with Seamless Discovery and Relevant Recommendations

Unleash the Full Potential of Your
Dynamics 365 Platform with Intelligent Search

Leverage a Unified Set of Search Results and Robust Insights to Drive Knowledge-Centred Support

Experience the Power of Universal Connectivity

Instantly index content from enterprise platforms like Lithium, SharePoint, JIRA etc. with out-of-the-box connectors or a robust API, providing your customer support agents with a single set of unified results from practically anywhere, anytime!

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Transform Every Support Interaction with Relevance

Empower your agents to cut through the noise to get to the information they need when they need it. By learning which search outcomes are able to resolve cases based on previous user sessions, SearchUnify recommends content right within the case view and auto-tunes it so that the most helpful result appears at the top.

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Provide Actionable Insights for Proactive Decision-Making

Discover and fill content gaps, and identify potential issues much faster with rich insights into how your agents search for and use case-resolving content. Take advantage of extensive inbuilt reporting that is completely customizable!

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Customize the Search Interface to Best Match Your Data

Personalize search experiences with tailored layouts and advanced filters that make the experience engaging for users and help classify information for easier discovery

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Experience SearchUnify

SearchUnify is the right enterprise search solution for you. Get a live demo in your environment of choice and see how AI-based search transforms user engagement and helps you achieve your business objectives.

Our Customers love us

For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest. If a vendor doesn’t have the responsiveness or desire to actually look beyond the product and think of a solution, the vendor-customer relationship may be short-lived. This is where the SearchUnify team delighted us with its agility and responsiveness.

- Giri IyerSenior Vice President, Global Customer Support and Success Rubrik, Inc.

As the Zuora Community Strategist, the level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful. Not only does it give me a glimpse into the behavior of our community’s visitors so that we can create a better, more optimized experience for them, but it also highlights the content gaps so that my team can quickly add needed content in the Community. At the end of the day, we want all Zuora Community users to be able to get the answer they need, as quickly as possible.

- Lana LeeSenior Manager & Strategist Zuora Community

The reason we chose SearchUnify over the other enterprise search products is its speed and ease of deployment. It’s an amazingly flexible search product that provides cross-channel content search functionality. I particularly love the fact that we are able to securely share relevant information from all of our portals, whether public or private. Above all, the ability to analyze users’ search behavior and our content’s effectiveness is something that keeps us one step ahead of user expectations.

- James GoerkeManager, Global Support Vlocity
We're excited to learn, network and discover at TSW San Diego. Are you attending? Meet Us
We're excited to learn, network and discover at TSW San Diego. Are you attending? Meet Us