SearchUnify for MadCap Flare

Rich Content. Quick Access. High Engagement

Make Your Content Platform Proactive and Easily Accessible

MadCap Flare is one of the most popular platforms to create, manage, and publish online help content, user manuals, software documentation, etc. The advanced multi-channel publishing system allows you to develop, manage, and publish content to several formats, including print, online, desktop, and mobile. The topic-based authoring tool is ideal for maximum content reuse and curation. To make this content accessible, MadCap offers site search, which has its limitations.

SearchUnify can help you take the search experience of your MadCap site users to the next level. Its advanced search and analytics features

  • Convert MadCap menus and submenus into facets automatically preserving and streamlining your content structure
  • Give you deep insights into user search behavior, content engagement and usability, which enable you to improve your content strategy
  • Allow you to manually adjust the search ranking of certain content pieces for specific keywords, hence control search results
  • Provide a fast and flawless search experience with its typeahead search that autocompletes user queries as they type in keywords
  • Let you integrate MadCap help content with your support center, which allows users to see content results from support center and your MadCap help site at one place

Visit our Features page to know more how SearchUnify can enrich the search experience for you.

Experience SearchUnify

SearchUnify is the right enterprise search solution for you. Get a live demo in your environment of choice and see how AI-based search transforms user engagement and helps you achieve your business objectives.

Our Customers Love Us

For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest. If a vendor doesn’t have the responsiveness or desire to actually look beyond the product and think of a solution, the vendor-customer relationship may be short-lived. This is where the SearchUnify team delighted us with its agility and responsiveness.

- Giri IyerSenior Vice President, Global Customer Support and Success Rubrik, Inc.

As the Zuora Community Strategist, the level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful. Not only does it give me a glimpse into the behavior of our community’s visitors so that we can create a better, more optimized experience for them, but it also highlights the content gaps so that my team can quickly add needed content in the Community. At the end of the day, we want all Zuora Community users to be able to get the answer they need, as quickly as possible.

- Lana LeeSenior Manager & Strategist Zuora Community

The reason we chose SearchUnify over the other enterprise search products is its speed and ease of deployment. It’s an amazingly flexible search product that provides cross-channel content search functionality. I particularly love the fact that we are able to securely share relevant information from all of our portals, whether public or private. Above all, the ability to analyze users’ search behavior and our content’s effectiveness is something that keeps us one step ahead of user expectations.

- James GoerkeManager, Global Support Vlocity
On-Demand Session

Learn from Experts: How Marketo & Rubrik Scaled & Enhanced Global Support

Patricia Lughezzani

GVP - Customer Support & Advocacy, Marketo

Giri Iyer

SVP, Global Customer Support & Success, Rubrik

Alok Ramsisaria

CEO, Grazitti Interactive

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