SearchUnify for High Tech

Combine Innovative Products with Stellar Experiences to Build Brand Advocacy

Use Customer Experience to Drive Sales & Boost ROI

Apart from having to deal with first-of-its-kind challenges, high tech firms also cater to a fairly large user base comprising of customers, employees, and partners distributed across the globe. Educating them about the emerging technology is an important and time-consuming task. As a business grows, it keeps on adding more and more solutions to its tech stack. Merging data from these disparate sources for a more holistic view of various functions is another hurdle which management faces. If that wasn’t enough, they also need to create a reinforced information architecture coupled with seamless support for international users.

With SearchUnify, you can:

  • Enable customers, employees, and partners to effortlessly browse through informative content for better understanding of products or services.
  • Empower cross-platform collaboration by scouring the entire knowledge base. Furthermore, Content Gap Analysis can help identify key performing assets and platforms with real-time insights.
  • Forget security woes with native connectors for several leading enterprise platforms. Role & permission-based authentication take care of the rest.
  • Implement global support for your users owing to Double Byte Character Set (DBCS) encoding compatibility to drive KCS and ensure higher CSAT.

Want to know how SearchUnify can help you make user experience a major competitive advantage? Request a demo here.

Experience SearchUnify

SearchUnify is the right enterprise search solution for you. Get a live demo in your environment of choice and see how AI-based search transforms user engagement and helps you achieve your business objectives.

Our Customers Love Us

For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest. If a vendor doesn’t have the responsiveness or desire to actually look beyond the product and think of a solution, the vendor-customer relationship may be short-lived. This is where the SearchUnify team delighted us with its agility and responsiveness.

- Giri IyerSenior Vice President, Global Customer Support and Success Rubrik, Inc.

As the Zuora Community Strategist, the level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful. Not only does it give me a glimpse into the behavior of our community’s visitors so that we can create a better, more optimized experience for them, but it also highlights the content gaps so that my team can quickly add needed content in the Community. At the end of the day, we want all Zuora Community users to be able to get the answer they need, as quickly as possible.

- Lana LeeSenior Manager & Strategist Zuora Community

The reason we chose SearchUnify over the other enterprise search products is its speed and ease of deployment. It’s an amazingly flexible search product that provides cross-channel content search functionality. I particularly love the fact that we are able to securely share relevant information from all of our portals, whether public or private. Above all, the ability to analyze users’ search behavior and our content’s effectiveness is something that keeps us one step ahead of user expectations.

- James GoerkeManager, Global Support Vlocity
On-Demand Session

Learn from Experts: How Marketo & Rubrik Scaled & Enhanced Global Support

Patricia Lughezzani

GVP - Customer Support & Advocacy, Marketo

Giri Iyer

SVP, Global Customer Support & Success, Rubrik

Alok Ramsisaria

CEO, Grazitti Interactive

Unlock Ebook

Taking Massive Strides Towards Appeal, Security & Usability

  • Layer Security for On-Premise
  • Revamped UI for the Admin
  • Integration with ServiceNow
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