From educating borrowers to closing clients more quickly, financiers have to overcome a lot of obstacles. Constantly rising consumer expectations further add to the heat that financial organizations face. These days, people are more than willing to refinance as soon as interest rates drop by a few basis points. This makes quality service and the resultant customer satisfaction (CSAT) paramount to the lasting growth of the lender.
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GVP - Customer Support & Advocacy, Marketo
SVP, Global Customer Support & Success, Rubrik
CEO, Grazitti Interactive