Embedding LLMs into Your Support Ecosystem Effectively

Customer support teams encounter various challenges, such as an avalanche of information silos, spikes in request volumes or escalations, struggle to retain talent, and so on. But thanks to Large Language Models (LLMs), customer support can now be scaled to a high level with its integrations and solutions. Watch this session to hear industry experts—David Edelman, an AI Consultant and Senior Business Lecturer at Harvard Business School, and Vishal Sharma, CTO, SearchUnify—and learn the best practices for integrating LLMs into your customer service team. So, join us now! Key discussion points include: Should you buy or build LLM integration? How humans and Generative AI can collaborate to achieve greater heights? Are there any low-hanging fruits that could be easily solved using LLMs?