How Automation Anywhere Plotted the Roadmap to Support Success with Search Insights & Next-Gen KM
This webinar delves into the practical application of the Knowledge-Centered Service (KCS) methodology at Automation Anywhere, moving beyond theory to tackle persistent knowledge management (KM) challenges. Vyjayanthi Sreenivasan, Sr. Manager, will share her journey of devising and scaling a robust KCS framework, highlighting how leveraging SearchUnify’s cognitive technology and analytics provided the critical insights needed to close the KCS double-loop process, ingrain the methodology into the company’s ethos, and ultimately amplify the program’s strategic value for superior customer support and product adoption.
Key Takeaways
A robust KCS framework is essential to overcome traditional KM failures and improve customer experience.
Analytics and an insights engine are critical for closing the KCS loop and measuring program effectiveness.
Cognitive technology, like intelligent search, is strategic for ingraining KCS into company culture and driving product adoption.
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