Undoubtedly, Microsoft Dynamics 365 is a phenomenal CRM and ERP application that enables streamlined customer service delivery. But, since agents cannot integrate additional data sources into the mix, they fail to fetch the right help-content at the right time from across channels, hampering the overall CX. SearchUnify, a unified cognitive platform, helps you extend the capabilities of your Microsoft Dynamics 365 instance and unleash its full potential.
Powered by ML, SearchUnify indexes disparate content sources to give a unified, 360-degree view of the enterprise knowledge base. By surfacing relevant content at the right time directly inside your Microsoft Dynamics 365 console, SearchUnify augments agent productivity and self-serving capabilities. Additionally, it gives you insights into customer journey and user sentiment to expedite customer support outcomes. Watch the video to know how.
